Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Team Lead, you will be an ambassador of the Brand, assisting the Store Director/Manager in coaching and developing the team, building client relationships, achieving sales goals, and ensuring the highest level of client experience. You will serve as a role model and support store management in operational duties, embodying Moncler Brand values.

Responsibilities

• Support the team in building long-term client relationships and achieving top performance by leveraging clienteling.
• Establish a client-centric mindset in store to ensure the highest level of client experience.
• Communicate and inspire the team on retail strategy and business information.
• Support conversion and new client acquisition.
• Exceed personal sales targets and drive client relationships and conversion.
• Develop a strong client database to ensure expert execution with client development.
• Implement action plans to boost business and maximize product performance.
• Convey enthusiasm and passion via team animations, daily briefings, information sharing, and mentoring.
• Act as a role model demonstrating sales leadership to the team.
• Build and develop own client portfolio.
• Ensure business opportunities are maximized through efficient sales floor management.
• Proactively handle escalated client-related situations.
• Support the Store Management team in ensuring the team delivers the Moncler Promise.
• Provide consistent coaching and identify team development and training needs.
• Assist in identifying, recruiting, and developing talents, securing succession plans.
• Lead and motivate the team to drive business.
• Provide feedback to the Corporate Merchandising team on product performance, quality, client information, competitors, and trends.
• Support sell-through targets and improve operations.
• Ensure policies, Brand standards, and grooming guidelines are communicated and implemented.
• Support Operations team in inventory management and other operational processes.
• Perform as a team player and participate in all activities contributing to store objectives.
• Actively contribute to a positive work environment and foster cooperation.
• Lead by example and adhere to company policies and procedures.
• Maintain a high-level standard of customer service, professionalism, and ethics.
• Perform additional duties and responsibilities as required.

Requirements

• Minimum 5 years of progressive retail experience.
• Minimum 2 years of supervisory experience.
• Ability to lead by example, inspire and support team members.
• Managerial courage.
• Client-centric individual who thrives in a fast-paced and dynamic environment.
• Proven track record of successful sales generation and client development.
• Strong ability to drive for results without compromising ethics and quality.
• Strong business acumen and analytical skills.
• Professional presentation.
• Able to communicate effectively both verbally and in writing.
• Proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook).

Skills

• Clienteling
• Sales leadership
• Team coaching and development
• Business development
• Visual merchandising
• Inventory management
• Communication
• Analytical skills
• Microsoft Office Suite

Location

• United States
• Canada
• Brazil
• Mexico

Work Type

• Full-time

Experience Level

• 5+ years retail experience
• 2+ years supervisory experience
• Luxury retail experience preferred

Education Level

• Bachelor's degree a plus
• Relevant experience accepted in lieu of degree

Salary/Compensations

• $37 - $40 per hour
• Eligible for commission

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability
• Long-term disability
• Paid parental leave
• Paid holidays
• Accrued paid vacation time
• 4 personal days
• Employee discounts
• Retirement plan with employer contribution

About the Company

• Moncler stands at the forefront of luxury retail in the United States, Canada, Brazil and Mexico.
• Distinguished reputation for excellence, innovation, and customer-centric service.
• Maintains market-leading position by delivering a brand experience that combines tradition with forward-thinking strategy.
• Continuously setting the standard for the luxury industry.

Equal Opportunity

• Moncler Group is an equal employment opportunity employer.