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About the Role
Play a leading role in store success by supporting the Store Manager to lead, coach, and develop the team to achieve sales, customer service, and operational targets. Showcase the brand's offerings to customers, global colleagues, and corporate clients. Elevate in-store events and ensure the smooth running of the store, aligning the team with the brand vision.
Responsibilities
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships across department store
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- Be aware of competitor activity and drive an omni-channel approach
Requirements
- Proven retail experience preferably within cosmetics
- Ability to provide inspirational, authentic and personalized customer service
- Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
- Retail operations experience including inventory management and cash reconciliation
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Proficient in Microsoft Office
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
- Proven retail management/assistant retail management experience
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
Skills
- Supervisory
- Coaching
- Retail operations
- Sales
- Customer service
- Inventory management
- Cash reconciliation
- Retail point-of-sale software
- Microsoft Office
- Business planning
- Sales analysis
- Staff scheduling
- Facilities management
- VM standards
Location
- Store/Counter
Work Type
- Retail hours
- Fast-paced work environment
Experience Level
- Assistant Manager
- Supervisory
Benefits
- Progressive career opportunities
- Outstanding training and development
- Competitive remuneration and benefits package
About the Company
- Jo Malone London brings the brand’s generosity to life within our boutiques through exceptional customer service.
- Fragrant fun, curiosity and kindness are key.
- Our company brand is the articulation of who we are—it defines our corporate entity, The Estée Lauder Companies.
- WE ARE Individuals. We are a bold, diverse community—home to the most creative talent.
- WE ARE Inventors. We have pushed the boundaries of possibility for 70+ years—together, we are inventing the future of beauty.
- WE ARE Global Citizens We are a bold, diverse community—home to the most creative talent.
- As a company, we’ve always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship.
- Together, WE ARE The Estée Lauder Companies.