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About the Role
Join our dynamic People & Values team and play a pivotal role in shaping our culture and delivering exceptional employee experiences. In this role, you’ll bring systems thinking, operational excellence, and a process-first mindset to help scale our people programs and deliver a seamless experience across the employee lifecycle.
Responsibilities
- Contribute to building a client-obsessed People & Values Centre of Excellence by assessing current-state processes and identifying opportunities to enhance efficiency, employee experience and onboarding
- Partner with the team to implement automation and leverage AI to reduce manual work and improve scalability
- Support and contribute to the People & Values Operations strategy and roadmap
- Develop People & Values Knowledge Management Strategy, roll out with clear guidelines and ensure adoption and upkeep
- Uphold and embed company values and leadership principles across People & Values operations
- Provide project management support for special People & Values operations projects and initiatives as required
- Administer and maintain People systems (including HRIS platforms such as HiBob), ensuring data integrity and effective system use
- Own and continuously improve core People & Values workflows across the employee journey map(e.g., onboarding, job changes, offboarding)
- Develop and maintain clear process documentation, including administrative guides and desktop procedures
- Support system enhancements and adoption of new tools to improve operational efficiency
- Support the development, review, and maintenance of People & Values policies across geographies, ensuring compliance with employment legislation and best practices
- Develop a contingent workforce strategy, document the processes, rollout and communicate to key stakeholders, maintain and re-evaluate and adjust as required
- Own end-to-end contract management for freelance and contingent workers, including agreements, extensions, and tracking
- Ensure contractor processes are efficient, compliant, and aligned with internal systems
- Act as liaison between hiring teams, legal, and finance for contract-related workflows
- Partner with Talent Acquisition and internal stakeholders to support a smooth onboarding experience for the contingent workforce
- Support improvements in recruitment and onboarding processes to enhance overall candidate experience
Requirements
- 2–4 years of experience in HR operations, people systems, or people analytics
- Strong systems thinking and a passion for process improvement and automation
- Advanced proficiency in Microsoft Excel; strong working knowledge of Microsoft Office Suite
- Experience with process mapping tools (e.g., Visio, Lucidchart, or similar)
- Excellent communication skills, both written and verbal
- Highly organized with strong prioritization skills and attention to detail
- Proven ability to manage multiple priorities in a fast-paced environment
- Collaborative, service-oriented mindset with strong interpersonal skills
- Adaptable and comfortable learning new tools and technologies
Skills
- Systems thinking
- Process improvement
- Automation
- Microsoft Excel
- Microsoft Office Suite
- Process mapping tools
- HR systems
- Communication skills
- Prioritization skills
- Attention to detail
- Project management
- Contract management
- AI
Work Type
- Hybrid
Experience Level
- 2-4 years
Salary/Compensations
- $65,000 to $75,000 CAD annually
Benefits
- Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
- Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
- Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
- Future-focused: Retirement planning assistance with company matching.
- Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
- Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.
About the Company
- At Bond Brand Loyalty, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.
Equal Opportunity
- We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
- Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.