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About the Role
MONCLER is seeking a Client Advisor for Heathrow Airport. The role involves guiding clients through the brand's values and heritage, understanding their needs, and building lasting relationships. Client Advisors are responsible for achieving individual sales targets and contributing to team goals.
Responsibilities
- Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross-selling, orienting customers to other departments if necessary.
- Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment.
- Achieves excellent selling performances and results.
- Implements and maintains company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management.
- Actively cooperates during preparation and execution of inventories, product replenishment and stock activities.
- Ensures that company policies, procedures and standards are adhered to at all times.
- Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.
Requirements
- Previous experience in sales roles.
- Experience in structured fashion luxury/retail companies.
- Passion for retail, client experience and luxury fashion.
- Excellent understanding of the luxury sector, product sensitivity and styling.
- Strong communication skills.
- Willingness to evolve in the organisation.
- Digitally aware and open to new ways of working.
- Ability to work in a fast-paced, changing environment.
Skills
- Fluency & sophistication in English
- Another language is a plus
Location
- Heathrow Airport
Work Type
- Part-time (16 hours per week)
About the Company
- MONCLER is a luxury fashion brand.
Equal Opportunity
- Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.