Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

An Account Director at Salt is a senior leader responsible for strategic client partnerships, leading large-scale programs, and ensuring cross-functional teams thrive. This role involves shaping work from intake to impact, acting as the client's internal voice and an external champion of agency excellence, and elevating both relationships and outcomes. The position requires critical decision-making, acting as an escalation point, and guiding the agency with cohesion, confidence, and accountability. The Account Director will own the health and trajectory of client partnerships, guiding strategy, shaping growth opportunities, and ensuring the agency consistently delivers work that advances client objectives and agency standards.

Responsibilities

Own and grow senior client relationships, earning trust, understanding business priorities, and advising with confidence and candor.
Lead large-scale, complex programs as a cross-functional partner with Production, Strategy, Creative, and Operations.
Drive strategic alignment from the earliest stages of engagement, including client intake and project framing, ensuring briefs are anchored in goals, KPIs, budget, and vision.
Shape and steward scope, staffing, and roles & responsibilities across departments, ensuring every project begins with clarity and shared understanding.
Guide teams through every phase of delivery, from creative development and approvals through production and execution, staying attuned to client needs.
Manage escalation moments with diplomacy and clarity, representing the voice of the client while advocating for smart, achievable solutions.
Lead strategic conversations around scope shifts, tradeoffs, and priority resets with both internal and client stakeholders.
Coach and develop Account Managers and Senior Account Managers, ensuring strong fundamentals while expanding strategic thinking and leadership presence.
Drive wrap deliverables, debriefs, and case studies, helping the team capture insights, close with excellence, and tee up future work.
Partner closely with Production leadership to ensure programs balance creative ambition, operational feasibility, and financial clarity.
Foster a positive team dynamic by actively sharing information, feedback, and support.
Engage in special projects and additional tasks as assigned, providing opportunities to support departmental objectives and professional development.
Perform other duties as assigned.

Requirements

8–10+ years of experience in experiential, creative, or integrated agency environments, with senior client leadership experience.
Proven ability to lead large programs and cross-functional teams with confidence, accountability, and emotional intelligence.
Strong financial and operational fluency—able to co-influence scopes, forecast, and ensure delivery aligns to budget.
Experienced in navigating complexity and ambiguity with a steady hand and clear, structured thinking.
Exceptional communicator with presence and polish, able to tailor conversations to C-suite clients or internal SMEs.
Trusted team leader and mentor—building morale, modeling shared leadership, and elevating the quality of the work and the culture of the team.
Highly collaborative with a strong grasp of how to unify departments and shape momentum in fast-moving environments.
A thoughtful communicator who keeps both clients and internal teams in sync.
An accountable self-starter who delivers independently but knows when to raise a hand.
A curious learner who seeks feedback and uses it to improve.
A calm problem-solver who thrives in fast-paced, collaborative environments.
A team player who values empathy, respect, and clear expectations.
Someone who brings both heart and hustle to everything they do.

Skills

Client relationship management
Program leadership
Cross-functional team leadership
Strategic planning
Financial fluency
Operational fluency
Communication
Mentorship
Collaboration
Problem-solving

Location

Hybrid in Los Angeles, CA
Hybrid in NYC, NY

Work Type

Hybrid

Experience Level

Senior leadership
8-10+ years of experience

About the Company

Salt values redefining the rules by bringing creative and production together from the start, understanding that logistics and aesthetics go hand in hand to deliver experiences beyond the ask.
Salt thrives on tackling challenges, viewing obstacles as plot twists, and finding ways forward with curiosity and determination to exceed expectations and deliver unexpectedly brilliant results.
Salt holds itself to high standards, always looking for ways to elevate projects and deliver results beyond client imagination.
Salt is powered by extraordinary humans and dedicated to cultivating an environment where company success is tied to team success, combating burnout with inspiration, motivation, and genuine support, and believing that without fun, work sucks.