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About the Role
As a Client Advisor for Moncler, you will embody the brand's world and provide high-quality, personalized customer service and sales. You will be responsible for a wide range of store operations, including sales, product management, report creation, repair handling, and coordination with headquarters.
Responsibilities
- Act as a brand ambassador, conveying the brand's appeal and product value to customers.
- Understand customer needs and provide personalized recommendations.
- Contribute to individual and store sales targets through customer service and sales.
- Accurately perform register operations, product management, inspection, and shipping/receiving.
- Support store operations through the creation of daily, weekly, and monthly reports.
- Manage inventory and handle repairs for smooth store operations.
- Respond flexibly to store issues and requests by coordinating with headquarters and other departments.
- Contribute to the entire store by cooperating with team members, regardless of assigned duties.
Requirements
- Customer service and sales experience (regardless of domestic/international or product category).
- Communication skills to build good relationships with customers and team members.
- Willingness to actively acquire product knowledge.
- Ability to value teamwork and cooperate with others.
- Flexibility to handle unexpected requests and multiple tasks.
- Sales experience in a luxury brand (preferred).
- Ability to provide customer service in English, Chinese, or Korean (preferred).
Skills
- Customer service
- Sales
- Product knowledge acquisition
- Communication
- Teamwork
- Flexibility
- Reporting
- Inventory management
- Repair handling
- Coordination
- English
- Chinese
- Korean