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About the Role

The Junior Network Engineer supports the implementation, operation, monitoring, and maintenance of NYPL’s network infrastructure, including LAN, WAN, wireless, and Internet. This role assists with troubleshooting, incident response, documentation, and infrastructure projects to ensure secure, reliable, and high-performing connectivity across all NYPL locations.

Responsibilities

• Support the implementation, operation, monitoring, and troubleshooting of NYPL's network infrastructure, including LAN, WAN, wireless, Internet, and telecommunications services
• Assist with the installation, configuration, testing, and maintenance of network hardware and connectivity services
• Collaborate with Network Engineering on network deployments, infrastructure upgrades, and technology rollouts
• Participate in change control, incident response, and maintenance activities related to network services
• Assist with vendor coordination, service reviews, and technical assessments
• Monitor network performance, availability, and capacity using network management and monitoring tools
• Maintain accurate technical documentation, network diagrams, inventories, and operational runbooks
• Participate in the Network Engineering on-call rotation and assist with after-hours maintenance activities and incident response as needed
• Perform related duties as required

Requirements

• Minimum 1 year of experience supporting network infrastructure in an enterprise environment
• Experience working with vendors or managed service providers
• Demonstrated ability to troubleshoot technical issues and document solutions
• Ability to work effectively with vendors and service providers
• Ability to work in a collaborative, cross-functional IT environment
• Lift/move equipment up to 25 lbs
• Travel to NYPL sites as needed

Skills

• Exposure to enterprise networking concepts such as routing, switching, and VLANs
• Strong understanding of network engineering fundamentals
• Foundational knowledge of enterprise networking concepts
• Strong documentation and communication skills
• Willingness and ability to grow network engineering skills over time

Location

• Andrew Heiskell Library

Work Type

• Full Time
• Hybrid schedule; 3 days on-site and 2 days remote as workload permits
• Available on-call after hours and weekends required

Experience Level

• Junior

Education Level

• Bachelor’s degree in Information Technology, Computer Science, or a related field required or 2+ years of related field experience

Salary/Compensations

• $78,000 - $85,000 / year

About the Company

• The IT Infrastructure and Operations department at the New York Public Library (NYPL) is responsible for the engineering, implementation, administration, and support of complex technical solutions delivering mission-critical services to NYPL staff and patrons.
• The team provides technical expertise for core IT products, including Networking, Telecommunications, Cloud Computing, Desktop Engineering, Cybersecurity, and business-facing applications.
• All team members are expected and encouraged to embody the NYPL Core Values: Be Helpful to patrons and colleagues, Be Resourceful in solving problems, Be Curious in all aspects of your work, Be Welcoming and Inclusive.