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About the Role

The Customer Service Coordinator (CSC) assists customers by providing an exceptional brand experience. The CSC serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email, or when in the showroom.

Responsibilities

• Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).
• Answers incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
• Directs client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.
• Serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
• Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
• Provides customer communication support as it relates to installations, confirmations, and return visits.
• Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.

Requirements

• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
• Ability to communicate politely, clearly and professionally with clients
• Ability to work quickly and accurately data entry
• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

Skills

• CRM
• Calendar management
• Regional scheduling
• Data entry
• Microsoft Office

Location

• Showroom

Work Type

• Full-time

Experience Level

• 1-2 years

Education Level

• Associates Degree preferred

Salary/Compensations

• $17 - $20 per hour

Benefits

• Health insurance – Medical, Dental, and Vision
• PTO days, floating holidays, paid holidays, and sick days
• 401K retirement plan with profit share.
• Career growth opportunities

About the Company

• Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service.
• We believe home is more than just a place — it should be a source of creativity, comfort, and connection.
• From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’

Equal Opportunity

• We are an equal opportunity employer.
• We E-Verify.
• All your information will be kept confidential according to EEO guidelines.