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About the Role

The Front Office Coordinator is a vital member of the Front Office team, supporting both clinicians and patients. This role delivers consistently friendly, high-quality customer service across all patient interactions, helping to create a welcoming, safe, and patient-centered environment. The Front Office Coordinator manages front desk and general administrative functions related to coordinating patient care, utilizing Electronic Health Record and Practice Management systems to maintain accurate, up-to-date records and facilitate effective communication across departments in alignment with Mindpath Health standards.

Responsibilities

Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone
Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner
Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms
Collect, verify, and update patient demographic and insurance information
Assist patients with understanding Mindpath Health policies, procedures, and services
Recognize situations requiring escalation and use effective de-escalation techniques to support patient safety and satisfaction
Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning)
Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement
Identify patient satisfaction concerns and contribute recommendations for resolution
Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards

Requirements

Experience using EMR/EHR and/or practice management systems required
High school diploma or equivalent
2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role
1+ year of customer service experience, preferably in a healthcare setting
Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing
Strong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staff
Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges
Ability to remain calm, professional, and effective when assisting upset patients or families
Excellent verbal and written communication skills
Strong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast-paced environment
Effective problem-solving skills, sound judgment, and the ability to think independently under pressure
Ability to work both independently and collaboratively as part of a team
Commitment to maintaining strict confidentiality of all personal and protected health information

Skills

EMR/EHR
Practice management systems
Microsoft Office (Outlook, Excel, Word)
Multiline phone systems
Accurate data entry/typing
Interpersonal skills
Empathy
Compassion
Verbal communication
Written communication
Organizational skills
Attention to detail
Prioritization
Multitasking
Problem-solving
Judgment
Independent thinking
Teamwork
Confidentiality

Location

San Francisco

Work Type

Full-time
Onsite

Experience Level

2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role
1+ year of customer service experience

Education Level

High school diploma or equivalent

Salary/Compensations

$27 per hour

Benefits

Medical, Dental, and Vision coverage
Employee Assistance Program (EAP)
Life & Long-Term Disability Insurance
401(k) with employer match
Paid time off starting at 15 days per year
Paid parental leave
Tuition reimbursement

About the Company

Mindpath Health is redefining how mental health care is delivered.
We operate in more than 100 locations across six states, providing a full range of psychiatric and therapy services via in-person and telehealth appointments.
Our team is deeply committed to supporting total health through compassionate, collaborative care.

Equal Opportunity

Mindpath Health is proud to be an equal opportunity employer.
We value diversity and are committed to creating an inclusive environment for all employees.