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About the Role

The Service Advisor is the primary liaison between customers and the dealership’s Service Department. This role is responsible for understanding customer concerns, accurately documenting service needs, and coordinating with technicians to ensure timely, high-quality repairs aligned with OEM standards. The ideal candidate delivers strong customer service, communicates effectively, and thrives in a fast-paced automotive environment.

Responsibilities

Greet customers promptly and professionally, clearly documenting service concerns and vehicle information.
Prepare repair orders and service estimates in accordance with dealership and OEM guidelines.
Communicate recommended services, pricing, and timelines with transparency and clarity.
Coordinate with technicians to ensure accurate diagnosis, timely repairs, and proper documentation.
Provide regular updates to customers and maintain communication throughout the service process.
Review completed work, verify quality, and ensure customer satisfaction prior to vehicle delivery.
Handle customer questions, concerns, and follow-up needs to support long-term relationships.
Ensure compliance with warranty requirements, OEM repair procedures, and dealership policies.
Maintain accurate records, reports, and documentation within the DMS and OEM systems.
Support a clean, organized, and safety focused service environment.
All other duties as assigned by leadership.

Requirements

Previous experience in an automotive service or customer service role; dealership experience preferred.
Strong understanding of vehicle maintenance and repair terminology.
Excellent communication, customer service, and relationship building skills.
Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
Proficiency with dealership management systems (DMS) and OEM service platforms.
Strong organizational skills and high attention to detail.
Valid driver’s license and clean driving record required.

Skills

Customer Service
Communication
Relationship Building
DMS Proficiency
OEM Service Platform Proficiency
Organization
Attention to Detail

Location

Etobicoke, Ontario

Work Type

Full-Time

Experience Level

Dealership experience preferred

Education Level

Automotive or business related education or certification is an asset.

Salary/Compensations

CAD $70,000.00 - CAD $90,000.00 /Yr.

Benefits

Competitive Compensation
Dental & Extended Health Coverage
Company Pension
Paid Time Off
Life & Disability Insurance
Employee & Family Assistance Programs
Vehicle Purchase & Service Discounts
Paid Professional Development
Company-Wide Appreciation Events

About the Company

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Woodbine GM embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.
At Woodbine GM, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence.
As part of the Kaizen Automotive Group, Woodbine GM is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued.

Equal Opportunity

We are an equal opportunity employer and are committed to providing a diverse, inclusive, and accessible workplace. Employment decisions are based on qualifications, merit, and business needs.
We are committed to providing accommodations in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing jobpostings@kaizenauto.com.