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About the Role

We are seeking a Senior Site Reliability Engineer to build, operate, and enhance a highly available cloud platform for mission-critical production services. This role involves working with cloud infrastructure, software engineering, and operations to ensure scalable and reliable systems through automation, observability, and operational excellence. You will be instrumental in improving platform reliability, incident response, and embedding SRE best practices.

Responsibilities

Maintain the reliability, availability, and performance of production and pre-production environments.
Monitor platform health and improve alerting, automation, and operational processes.
Respond to production incidents, participate in root cause analysis, and implement long-term improvements.
Design, build, and enhance observability solutions using metrics, logs, traces, and dashboards.
Partner with software engineers to improve application reliability throughout the development lifecycle.
Develop and maintain operational documentation, troubleshooting guides, and runbooks.
Automate repetitive operational tasks to improve efficiency and reduce manual intervention.
Participate in on-call rotations while continuously improving incident response processes.
Promote reliability engineering principles, operational excellence, and continuous improvement across engineering teams.

Requirements

Bachelor's or Master's degree in Engineering, Computer Science, or a related field.
Strong experience operating Kubernetes or other container orchestration platforms.
Experience supporting large-scale production services.
Hands-on experience with AWS.
Experience with Prometheus, Grafana, and ELK.
Strong scripting skills (Bash, Python, or Go).
Experience administering Linux-based production environments.
Experience with Infrastructure as Code or configuration management tools such as Terraform or Ansible.
Solid understanding of networking fundamentals (TCP/IP, DNS, load balancing, routing).
Excellent troubleshooting, communication, and collaboration skills.
A proactive mindset with a passion for automation and reliability.

Skills

Kubernetes
Container orchestration
AWS
Prometheus
Grafana
ELK
Bash scripting
Python scripting
Go scripting
Linux administration
Infrastructure as Code
Terraform
Ansible
Networking fundamentals
TCP/IP
DNS
Load balancing
Routing
Troubleshooting
Communication
Collaboration
Automation
Reliability engineering
SIP
VoIP
MySQL
PostgreSQL
Redis
NoSQL databases

Location

Remote

Work Type

Contract
Full-time
Remote

Experience Level

Senior

Education Level

Bachelor's degree in Engineering, Computer Science, or related field
Master's degree in Engineering, Computer Science, or related field

Benefits

Long-term, full-time collaboration
Flexible remote working environment
Professional development opportunities
Training
Technical learning
Opportunity to work on innovative cloud technologies
Collaborative engineering culture
Knowledge sharing
Continuous improvement
Modern Apple equipment provided

About the Company

We are dedicated to creating and sustaining an inclusive, respectful workplace for all - regardless of gender, ethnicity, or background. We actively encourage applicants from all identities and experience levels to apply and bring your authentic self to our fast-paced, supportive team.

Equal Opportunity

We are dedicated to creating and sustaining an inclusive, respectful workplace for all - regardless of gender, ethnicity, or background. We actively encourage applicants from all identities and experience levels to apply and bring your authentic self to our fast-paced, supportive team.