Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Spa & Store Trainee Manager, you will assist in delivering exceptional customer service and creating memorable experiences. You will collaborate with the store manager to cultivate a passionate team, foster community connections, and contribute to the store's growth and success.

Responsibilities

• Work closely with the store and spa manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team.
• Support the store and spa manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.
• Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
• Lead a management team to help achieve the store's top-box goals.
• Delegate to your management team in order to achieve the needs of the customer and the store.
• Utilize out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
• Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
• Maintain a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience.
• Develop relationships within your local community to enhance your customer's experience.
• Actively engage in personal development by utilizing training opportunities, collaborating with other teams, and gaining exposure to other stores and various aspects of the business.
• Create and facilitate a shopping experience that encourages your team to consistently make their customers' day.
• Take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow.

Requirements

• A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service.
• Able to navigate difficult conversations, set and manage expectations, and support your management team.
• Consistently lead by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
• Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers, your manager, and stores local to you.

Skills

• Customer Service
• Management Skills
• Teamwork
• Communication

Location

• London Covent Garden

Work Type

• Permanent
• Full Time
• 32 hrs

Experience Level

• Trainee

Salary/Compensations

• £28,160 / year

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Day off for weekday birthdays
• Cycle to work scheme
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
• Flexible working
• Tailored gender affirming care*

About the Company

• We are building a brand that represents the people of the world.
• You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics.
• We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
• The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK.
• As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

Equal Opportunity

• Diversity matters
• We see you, we celebrate you, we want you!