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About the Role

The Distribution Customer Service Representative handles all customer service activities, including responding to inquiries, processing orders and receipts, and managing complaints effectively. This role also involves answering calls, greeting visitors, scheduling, and performing clerical duties as directed.

Responsibilities

• Interact with customers, responding to inquiries and complaints regarding work orders, invoices, shipments, and inventory.
• Process and input customer orders.
• Produce stock reports to check product availability.
• Generate necessary paperwork and information for customer work orders.
• Coordinate special and last-minute shipping requests with Traffic and Operations Departments.
• Follow up with other departments to ensure service standards are met.
• Verify computer-generated invoices for accurate customer billing.
• Prepare shipping and tracing information for customers.
• Maintain records of damages and back orders.
• Communicate customer feedback and any dissatisfaction to management.
• Serve as a liaison between the warehouse and customer for account administration.
• Act as a liaison between the office and customers regarding invoicing and credit changes.
• Oversee all order-related paperwork and maintain corresponding files.
• Maintain an up-to-date procedure manual detailing account processing requirements.

Requirements

• High school diploma or equivalent required.
• Strong computer knowledge including MS Office applications.
• Basic typing skills.
• Familiarity with 10-key.
• Experience with shipping software systems including UPS and Federal Express.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to work in varying facility conditions.
• Ability and availability to work irregular or extended hours including nights, weekends, and potentially holidays as needed.

Skills

• MS Office applications
• 10-key
• UPS shipping software
• Federal Express shipping software
• Oral communication
• Written communication
• Customer service

Location

• N/A

Work Type

• Full-time

Experience Level

• N/A

Education Level

• High school diploma or equivalent

Salary/Compensations

• $25.00 per hour

Benefits

• Total compensation package

About the Company

• NFI is an equal opportunity employer committed to a diverse and inclusive workforce.

Equal Opportunity

• NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce.
• Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
• In compliance with Ontario and British Columbia’s pay transparency laws, and in an effort to promote transparency and equal pay for equal work, NFI provides salary/wage range and other information in job postings across all Canadian provinces and territories.