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About the Role
LensCrafters is seeking a Licensed Optician to deliver brand value and establish the company as the premier destination for vision needs within the community. The role focuses on creating exceptional customer value through legendary service and perfectly crafted eyewear.
Responsibilities
- Welcome all customers and set expectations.
- Custom fit glasses and precisely place prescriptions in lenses.
- Act as a leader in optical acumen.
- Take and record measurements, accurately adjust and fit eyewear with attention to detail.
- Ensure finished eyewear meets standards and customer needs.
- Assist the team with complex product needs and prescriptions.
- Utilize technology accurately and thoroughly under time pressure and customer volume.
- Demonstrate exceptional product knowledge and use of appropriate tools.
- Explore root causes of issues and be solution-driven.
- Ensure customer satisfaction and exceed expectations.
- Multi-task, prioritize, and manage time with competing priorities.
- Strive to achieve exceptional results on Brand KPIs and competencies.
- Maintain store appearance, keeping it clean, attractive, and organized.
- Inform management of safety opportunities and demonstrate safe work practices.
- Be resourceful, self-motivated, and desire continual learning, improvement, and results.
- Adhere to company policies and procedures, including discounts, promotions, and inventory management.
Requirements
- High school graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer service skills: communicator, listener & team builder.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills.
- Ability to use and carry an iPad/tablet.
- Familiarity with POS, computers, and calculators.
- Embrace new technology and change.
Skills
- Optical acumen
- Customer service
- Communication
- Listening
- Team building
- Product knowledge
- Attention to detail
- Problem-solving
- Time management
- Multi-tasking
- Prioritization
- Sales
- Technology proficiency
Work Type
- Full-Time
Experience Level
- Previous customer service & retail experience preferred
Education Level
- High school graduate or equivalent
Salary/Compensations
- $16.00 -
Benefits
- Competitive bonus and/or commission plan
- Health care
- Retirement savings
- Paid time off/vacation
- Various employee discounts
About the Company
- LensCrafters is a place for visionaries, pairing state-of-the-art technology with a personal approach to eye care.
- LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products.
- EssilorLuxottica has over 200,000 dedicated employees worldwide.
- EssilorLuxottica is driving the transformation of the eyewear and eyecare industry.
Equal Opportunity
- We are an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
- Native Americans in the US receive preference in accordance with Tribal Law.