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About the Role

As a Service Activation Manager, you will lead a high-impact, specialized team to address critical field challenges and opportunities. This strategic leadership role is for a master operator skilled at directing an elite team to launch new sites with excellence and restore underperforming markets to peak health. You will lead a dedicated team of cross-functionally trained Service Activation Specialists, deploying them across the network to solve complex problems and act as a force multiplier to drive operational success across multiple markets simultaneously.

Responsibilities

Lead, coach, and develop a dedicated team of elite, cross-functionally trained Activation Leads.
Strategically deploy team members across the network to address critical business needs, balancing new site openings and market recovery efforts.
Manage team performance, professional development, and operational readiness.
Oversee and direct all activation projects, holding equal responsibility for flawless launch of new service centers (NSO) and rapid turnaround of underperforming markets.
Direct team to execute end-to-end operational stand-up for NSOs, from site readiness to grand opening, ensuring adherence to Rivian standards.
Deploy team to conduct rapid diagnostics and execute targeted turnaround plans in partnership with local and regional leadership for market recovery.
Act as a senior operational coach to local leadership teams, using team deployment to upskill the entire site.
Leverage insights from NSO and recovery projects to identify systemic issues and partner with central operations teams to improve standard operating procedures.
Implement standardized work and best practices consistently across all projects, ensuring sustainable improvement.

Requirements

Extensive experience in service operations, with a proven track record of successfully managing complex projects or multi-site operations.
Demonstrated experience leading specialized or high-performing technical teams.
Deep, practical knowledge of lean manufacturing principles and continuous improvement methodologies.
Strong strategic planning and resource management skills, with the ability to deploy teams effectively against competing priorities.
Willingness and ability to travel extensively as required by business needs.
Bachelor's degree or equivalent work experience in a related field.
A Force Multiplier: You excel at leading an expert team, deploying them strategically to create an impact far greater than your individual contribution.
A Master Diagnostician: You can quickly and accurately identify the root cause of complex operational problems, from workflow bottlenecks to team performance issues.
An Influential Coach: You are a gifted teacher who can effectively mentor and develop both your own team and local leaders, building capability across the organization.
A Resilient Leader: You are calm and focused under pressure, thriving in ambiguous, high-stakes environments and bringing a sense of order and purpose.
An Agent of Standardization: You believe in the power of process and work to implement best practices consistently and effectively through your team.

Location

Atlanta
Massachusetts
New York
Toronto

Work Type

Full-time
Part-time

Education Level

Bachelor's degree or equivalent work experience

Salary/Compensations

$131,200 - $173,840 for Atlanta
$134,700 - $190,370 for Massachusetts
$156,200 - $207,030 for New York
CAD139,900 - CAD185,400 for Toronto

Benefits

Comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26
Paid vacation
Paid sick leave
Competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance
Opportunity to participate in Rivian’s 401(k) Plan
Opportunity to participate in Employee Stock Purchase Program

About the Company

Rivian is on a mission to keep the world adventurous forever.
We build emissions-free Electric Adventure Vehicles.
We constantly challenge what’s possible, never simply accepting what has always been done.
We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.
Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities.
If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.