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About the Role
As a Senior Customer Care Representative, you'll be a trusted support for both customers and the wider business, helping to resolve complex enquiries, improve customer outcomes, and deliver an exceptional customer experience every day.
Responsibilities
- Managing customer enquiries and providing timely, professional support.
- Assisting with complex requests, escalations, and issue resolution.
- Identifying opportunities to improve processes and customer outcomes.
- Building strong relationships with customers and internal stakeholders.
- Sharing knowledge and contributing to a positive, high-performing team culture.
- Taking ownership of enquiries and seeing issues through to resolution.
Requirements
- Minimum 2 years' experience in customer service, customer care, healthcare administration, contact centre, retail, hospitality, or another customer-facing environment.
- Experience managing customer enquiries, service requests, orders, or case management activities.
- Demonstrated ability to build relationships and deliver outstanding customer experiences.
- Strong problem-solving skills and the ability to manage competing priorities.
- Full working rights in Australia.
- A genuine interest in healthcare, medical technology, and continuous learning.
- Experience handling customer escalations, complex enquiries, or complaint resolution.
- Experience using CRM, ERP, or customer service platforms such as Salesforce, SAP, ServiceNow, or similar systems.
- Experience working in healthcare, medical devices, pharmaceuticals, logistics, or other regulated industries.
Skills
- Customer service
- Customer care
- Healthcare administration
- Contact centre
- Retail
- Hospitality
- Customer-facing
- Problem-solving
- Relationship building
- Communication
Location
- Australia
Work Type
- Hybrid
Experience Level
- Senior
- Minimum 2 years' experience
About the Company
- At Stryker, we're passionate about improving patient outcomes through innovative medical technology.
- Every day, our products and solutions help healthcare professionals deliver better care to patients across Australia and around the world.
- At Stryker, you’ll join a team that is passionate about making healthcare better.
- You’ll be supported by leaders who invest in your development, surrounded by teammates who genuinely care about each other, and given opportunities to grow your career within one of the world’s leading medical technology companies.