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About the Role

Upstream Hospitality Group is seeking experienced Restaurant Operations Managers to lead and grow the Tap Room concept across Greater Long Island and NYC. This role is for hands-on, guest-facing leaders passionate about hospitality, team culture, and daily operations, who enjoy leading from the floor and supporting both FOH and BOH teams.

Responsibilities

• Lead and support daily restaurant operations to ensure smooth shift execution.
• Be visible and guest-facing during service, creating a positive and consistent guest experience.
• Maintain Tap Room standards for hospitality, food quality, cleanliness, safety, and service.
• Coach, train, and develop team members through daily feedback and hands-on leadership.
• Support kitchen operations, including line readiness, ticket times, prep standards, food quality, sanitation, and communication between FOH and BOH.
• Respond quickly and professionally to guest and team member concerns.
• Monitor labor, staffing, sales, and overall shift performance.
• Support cash handling, deposits, manager paperwork, and required administrative tasks.
• Assist with hiring, onboarding, training, and developing team members.
• Communicate maintenance issues, operational needs, and service opportunities to the General Manager and leadership team.
• Ensure company policies, safety standards, and compliance expectations are followed.

Requirements

• Experience in fast casual, full-service, or high-volume restaurants preferred.
• Brings a strong passion for hospitality and understands how guest-facing leadership supports Tap Room culture.
• Strong understanding of both front-of-house and kitchen operations.
• Strong communication, coaching, and problem-solving skills.
• Ability to support, motivate, and hold team members accountable.
• Food safety knowledge or certification preferred.
• Flexible schedule required, including nights, weekends, and holidays.

Skills

• Hospitality
• Team Culture
• Daily Operations
• Guest Experience
• FOH Support
• BOH Support
• Communication
• Coaching
• Problem-Solving
• Leadership
• Food Safety
• Cash Handling
• Staffing
• Sales Monitoring
• Labor Monitoring

Location

• Long Island
• NYC
• Greater Long Island
• Greater NYC

Work Type

• Full-time

Experience Level

• Manager

Benefits

• Health insurance
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Medical
• Dental
• Vision
• Flexible scheduling
• Complimentary team member meals
• Opportunities for advancement

About the Company

• Upstream Hospitality Group is a growing restaurant group with multiple hospitality concepts across Long Island, NYC, and beyond.
• We are excited to share that we are growing our Tap Room concept across Greater Long Island and NYC.