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About the Role

The Millennium Group (TMG) is seeking an experienced Mail Service Lead to oversee the full lifecycle of incoming and outgoing materials, ensuring accurate scanning, safe handling, and timely delivery across multiple tenant locations. This role requires strong customer service, clear communication, and the ability to work independently or collaboratively.

Responsibilities

• Handle all materials received in the Mail/Messenger Center, including receipt, review, documentation, processing, preparation, identification, separation, delivery, and transportation.
• Deliver, pickup, and transport materials within, between, to, and from various tenants.
• Ensure all packages are scanned and processed correctly.
• Inspect deliveries for suspicious or threatening items.
• Pickup outbound boxes and packages from tenants.
• Sort items into categories according to established methods.
• Prepare items for processing, shipment, or transportation.
• Enter activity data in logs and maintain records.
• Ensure all safety procedures are followed at all times.
• Prepare and process outbound courier shipments using computer or service provider's equipment (e.g., UPS).
• Cross-train on other roles within the department and perform other duties as assigned by management or due to staff absences.
• Perform other duties as assigned by manager.

Requirements

• High School diploma or equivalent (GED).
• Minimum of 2-5 years Mail/Messenger services related experience preferred with knowledge of commonly used Office Services procedures.
• 1-3 years' experience with Microsoft Office Software (Word, Excel, etc.).
• Excellent customer service skills; must possess a "can do" attitude.
• Excellent communication skills both verbal and written.
• Ability to effectively work individually or in a team environment.
• Competency in performing multiple functional tasks.
• Attention to detail.
• Ability to handle mail or hand cart.
• Must be able to lift up to 50 pounds.

Skills

• Mail and messenger operations
• UPS systems
• Microsoft Office Suite (Word, Excel)
• Customer service
• Communication (verbal and written)
• Attention to detail
• Independent work
• Team collaboration
• Record keeping
• Cross-training
• Physical stamina (lifting up to 50lbs, operating mail carts)

Experience Level

• 2-5 years of mail and messenger operations expertise
• 1-3 years' experience with Microsoft Office Software

Education Level

• High School diploma or equivalent (GED)

About the Company

• The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education.
• TMG has a team of over 1,500 nationwide associates and over 30 years of success in the industry.