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About the Role

This role supports the expansion and operational growth of Rakuten's direct-to-consumer e-commerce shops, which handle FMCG products and represent a significant customer touchpoint on Rakuten Ichiba. You will contribute to a growing business, gain experience in e-commerce operations, and leverage Rakuten Group resources.

Responsibilities

• Support buyers with sales promotion project registration, invoice issuance, data extraction, and report creation using basic Excel functions.
• Assist with system operations, including configuration, error checking, and requesting corrections.
• Manage sales promotion settings, create lists, and send deadline reminders for sales and campaigns.
• Identify operational issues, propose improvements, and drive business efficiency.

Requirements

• At least 2 years of professional experience.
• A proactive approach to work.
• Experience in business process improvement or efficiency enhancement.
• Experience in data aggregation and report creation using Excel (basic functions like SUM, IF, VLOOKUP).
• Basic understanding of SQL.
• Ability to work effectively in a team with open communication.
• Meticulous attention to detail and accuracy in task execution and data verification.
• Ability to organize multiple tasks and schedules.
• Proactive identification of challenges and consideration of improvements.
• Ability to coordinate and support across departments with empathy.
• TOEIC Score exceeding 800 or equivalent English proficiency.

Skills

• Data analysis
• Sales promotion management
• E-commerce operations
• Coordination
• Project management
• Excel functions (SUM, IF, VLOOKUP)
• SQL (basic)
• Communication
• Problem-solving
• Time management

Location

• Rakuten Crimson House, 1-14-1 Tamagawa, Setagaya-ku, Tokyo

Work Type

• Full-time

Experience Level

• Entry-level
• Mid-level

Education Level

• University Degree

Benefits

• Access to Rakuten Group resources including member base, data, and sales promotion platform.
• Opportunities for business improvement and system development proposals.
• Acquisition of a wide range of e-commerce operational skills.
• Career advancement opportunities.

About the Company

• Operates direct-to-consumer shops (Rakuten24, Baby Shop, Pet Shop, Drink Shop, etc.) within Rakuten Ichiba, a marketplace run by the Rakuten Group.
• Specializes in FMCG (fast-moving consumer goods).
• Boasts one of the largest sales volumes on Rakuten Ichiba.
• A growing business that serves as a crucial point of contact with customers.
• Considered one of the most important businesses for customer interaction on Rakuten Ichiba.