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About the Role

This Business Analyst role will support customer experience activities within the Mercer Super Portfolio function, with a key focus on a large-scale rebrand project. You will work closely with stakeholders to analyse business needs, define requirements, support solution design, and help deliver outcomes that meet the needs of the organisation and clients. This role requires someone that has brand experience rather than technical BA experience.

Responsibilities

Plan the most effective approach and techniques for each project or piece of work
Analyse, elicit, document and validate requirements using suitable business analysis methods
Work with stakeholders to understand needs, manage relationships and maintain clear requirements traceability
Support solution analysis, functional specifications, current state and future state mapping, gap analysis and impact assessment
Assist with test activities, including triage and impact analysis, and contribute to risk management and business case development
Share learnings, support peer reviews, mentor team members and identify ways to improve efficiency and re-use artefacts

Requirements

Demonstrated experience applying multiple business analysis methodologies and tools
Well-developed communication, listening and stakeholder engagement skills
Working knowledge of business analysis planning, elicitation, requirements lifecycle management, strategy analysis, design definition and solution evaluation
Experience working in agile, lean and waterfall delivery environments
Experience in financial services, preferably superannuation
Familiarity with superannuation systems and business functions
Experience working on large corporate re-brand programs is beneficial
Experience using collaboration and workflow tools such as JIRA and Confluence
Business analysis certification such as ECBA, CCBA, CSBA, PMI-ACP or equivalent
Experience with CMS platforms, SQL and data visualisation tools such as Tableau
Relevant tertiary qualification and/or ASFA accreditation
Appropriate approval to work in Australia
Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment

Skills

Brand experience
Business analysis
Stakeholder engagement
Agile
Lean
Waterfall
JIRA
Confluence
CMS platforms
SQL
Tableau

Location

Melbourne
Sydney

Work Type

Hybrid
12-month fixed term contract

Education Level

Relevant tertiary qualification
ASFA accreditation
ECBA
CCBA
CSBA
PMI-ACP

Benefits

Professional development opportunities
Interesting work
Supportive leaders
Vibrant and inclusive culture
Talented colleagues
New solutions creation
Impact for colleagues, clients and communities
Range of career opportunities
Benefits and rewards to enhance well-being

About the Company

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.
For more information, visit marsh.com, or follow us on LinkedIn and X.

Equal Opportunity

Marsh is committed to creating a diverse, inclusive and flexible work environment.
We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.
Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.