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About the Role

The Leasing Specialist drives occupancy and resident satisfaction in a multi-family community by showing and leasing apartments, coordinating marketing, assisting with resident retention, and supporting daily operations to ensure positive living experiences and strong financial performance.

Responsibilities

• Greet prospective residents and conduct property tours, showcasing available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
• Execute lease agreements and move-in packages for a smooth onboarding process.
• Design and implement marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms like Craigslist and Facebook, and through email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to inquiries and needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing documents, engaging with residents, and finalizing extensions.
• Maintain accurate records of prospect and resident interactions using property management software.
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks.
• Ensure leasing office and tour path are presentable and meet show standards.

Requirements

• High School Diploma or equivalent.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office.
• Property Management software experience is a must.
• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver’s license required (for operating golf carts if applicable).

Skills

• Microsoft Office
• Property Management software
• Social media marketing
• Organizational skills
• Communication skills
• Attention to detail
• Problem-solving skills
• Customer service orientation

Location

• Multifamily community

Work Type

• Full-time

Experience Level

• Minimum one year of experience

Education Level

• High School Diploma or equivalent

Salary/Compensations

• Competitive Salaries & Bonuses

Benefits

• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Time Off (PTO) & 10+ Paid Holidays
• Paid Parental Leave
• Paid Birthday Off
• Flexible Spending Accounts
• Company-Paid Long-Term Disability
• Company-Paid Life Insurance
• Short-Term Disability
• Health Savings Account with Employer Contributions
• Pre-Tax Commuter Benefit
• Wellness Perks
• FinFit Financial Wellness Program
• Legal Resources
• Employee Apartment Discount
• Employee Referral Program
• Employee Assistance Program
• Tuition Reimbursement
• Insta Pay Eligible
• Volunteer & Community Service Opportunities
• Employee Recognition & Awards

About the Company

• Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm.
• Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.

Equal Opportunity

• Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.