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About the Role

As a Mobile Associate (MA) at Arch Telecom, you will be a brand ambassador, creating energy and excitement around our products and services. You will immerse yourself in meaningful connections with customers, uncovering their needs and educating them on device and service solutions. This is a learning role focused on building expertise for a promotion to Mobile Expert upon training completion.

Responsibilities

• Learn and build proficiency in customer service while providing a best-in-class customer experience.
• Build customer loyalty by helping them with their shopping journey.
• Explore individual needs and provide hands-on demonstrations of the latest technology.
• Provide personalized solutions beyond the device and service plan, including accessories and IoT devices.
• Guide customers through their purchasing experience with thoughtful questions and informative answers.
• Approach service and sales needs with patience, honesty, and empathy.
• Become proficient in using digital tools to enhance interactions and onboarding.
• Demonstrate network coverage and plan benefits.
• Redefine wireless services through device and account inspection, review, and troubleshooting.
• Complete training on in-store experience, new skills, processes, systems, and reference resources.
• Partner with employees across channels to collectively own the customer experience and resolve issues.
• Identify and handoff small business leads.
• Develop strong peer relationships and accountability for company success.
• Provide first-class customer experience.

Requirements

• Be at least 18 years of age.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Reliable transportation.
• Full Time (40 hours) or Part Time (20+ hours) availability.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Skills

• Customer service
• Sales
• Technology demonstration
• Relationship building
• Problem-solving
• Communication

Location

• NEW YORK | E 116th St [4268] - New York , NY 10029

Work Type

• Full-Time
• Part-Time

Experience Level

• Entry Level

Education Level

• High school degree or GED

Salary/Compensations

• $17.00 - $30.00 Hourly

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Discounted T-Mobile Cell Phone Plan
• Health Benefits for Full Time Employees
• Monthly sales incentive programs, contests, rewards

About the Company

• National Wireless Preferred Retailer for the #1 Mobile provider in the country.
• Operates 200+ retail stores across the U.S.
• Established in '93, providing superior service and quality wireless products.
• Recognized leader in the wireless retail industry.
• Consistently delivers solutions and service demanded by customers.

Equal Opportunity

• Diversity & Inclusion is a foundational principle of Arch Telecom.
• Embracing a diverse workforce is a significant contributor to our success.
• Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve.
• We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
• YOU BE YOU!