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About the Role
As a Veterinary Practice Manager, you will provide leadership and structure to our team of veterinarians, technicians, and support staff. You will work directly with hospital leadership dedicated to supporting the development of your management and leadership skillset. With a solid understanding of the veterinary industry and prior experience overseeing hospital operations, you'll be responsible for leading with clarity, managing multiple priorities, and contributing directly to the ongoing excellence of the hospital and the well-being of the animals we care for.
Responsibilities
- Oversee day-to-day operations, with a primary focus on hospital growth initiatives.
- Maintain team focus on client growth and retention activities.
- Collaborate with Marketing Lead and Marketing partner to drive successful Marketing campaigns.
- Ensure practice is offering premium, white glove experience to all clients.
- Manage hospital operations in collaboration with Partner Doctor, Medical Director, and Operations Director.
- Manage personnel including hiring, training, development, performance management, and resolution of staff conflicts.
- Manage scheduling, inventory, and administrative duties required to run the practice.
- Guide and coach team members toward continuous improvement, maintaining a strong commitment to the client experience.
- Demonstrate initiative in balancing the needs of both the business and the staff.
Requirements
- Growth mindset – a leader who takes initiative, welcomes feedback, and always seeks avenues for continuously improving.
- Independent leader looking for opportunity to take ownership of work and lead by example.
- Team approach – puts the team / community first and thrives in a collaborative environment.
- Drives results – identifies opportunity areas, develops action plan and executes.
- Effective time management, organization, multi-tasking and attention to detail.
- Strong communication and conflict resolution skills with staff and clients.
- Passionate about great customer service.
- Comfortable with computers and software, including veterinary practice management systems (PIMS), Microsoft Office, Teams, and Slack.
- Strong capabilities in balancing needs of business and staff, organization and prioritization, data management & interpretation, problem-solving, computer systems (our practice management system), and the ability to both formulate plans and drive results on your own and in conjunction with the leadership team.
- 2+ years of management experience in a veterinary hospital, animal hospital, or medical practice setting preferred.
Skills
- Veterinary practice management systems (PIMS)
- Microsoft Office
- Microsoft Teams
- Slack
- Balancing needs of business and staff
- Organization and prioritization
- Data management & interpretation
- Problem-solving
- Formulating plans
- Driving results
- Communication
- Conflict resolution
- Customer service
- Time management
- Organization
- Multi-tasking
- Attention to detail
Location
- New York, NY
Work Type
- Full-time
Experience Level
- 2+ years of management experience in a veterinary hospital, animal hospital, or medical practice setting preferred.
Salary/Compensations
- $85,000 - $100,000 per year
- Eligibility for up to 15% performance-based annual bonus.
Benefits
- Competitive salary
- Medical, dental, vision, and prescription drug benefits for you and eligible dependents
- Paid time off for full-time employees
- 401(k) plan
- Guardian voluntary benefits
About the Company
- Pure Paws Veterinary Care of Hudson Square is a full‑service, modern animal hospital serving the vibrant SoHo, West Village, Tribeca, and NYU neighborhoods of New York City.
- We take a personalized, compassionate approach to your pet’s health, designing tailored wellness plans that consider each animal’s unique needs.
- Our facility is equipped with advanced diagnostic tools, including digital radiography and ultrasound, so we can offer comprehensive care ranging from routine exams and dental care to surgery and in-house lab testing.
- At Hudson Square, our experienced team of veterinarians, technicians, and support staff works every day to deliver expert, stress-free care.
- We value preventive medicine, client education, and building long-term relationships with our patients and their families.