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About the Role
Olde Towne Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist. This position is open to candidates with strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments. We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences.
Responsibilities
- Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
- Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
- Perform client check-out, including payment processing, posting charges, and scheduling future appointments
- Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
- Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
- Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
- Maintain a clean, organized, and welcoming reception and waiting area
Requirements
- Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
- Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
- Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
- Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
- Proficient in Microsoft Office; comfortable learning new software and workflows
- Reliable, punctual, and professional; ability to work independently and as part of a team
- Genuine affinity for animals and comfort working in a clinical setting
- Experience in a veterinary clinic, animal care facility, or medical office is considered a strong asset
- Familiarity with veterinary or medical terminology is considered a strong asset
- PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset
Skills
- Customer service
- Verbal communication
- Written communication
- Active listening
- Conflict resolution
- Appointment scheduling
- Multi-line phone systems
- Data entry
- Payment processing
- Point-of-sale (POS)
- Organizational skills
- Attention to detail
- Multitasking
- Microsoft Office
- Animal affinity
- Working in a clinical setting
Location
- Olde Towne
Work Type
- Full-time
Experience Level
- 1 year of experience
Salary/Compensations
- $22 - $25 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan
- Employee pet discount
About the Company
- Olde Towne Animal Hospital offers families and their fur babies a convenient and skilled environment in which their care is a top priority.
- Our goal is to create healthier and happier families through reduced recovery times after procedures, state-of-the-art technology, brand-new facilities, and a staff that is as friendly as they are effective.