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Responsibilities

• Travels to Omni Eye Services locations as needed.
• Follows all COVID guidelines provided by the practice.
• Completes scheduling for all physicians according to guidelines.
• Schedules procedures in all necessary systems.
• Reviews surgical information with patients, including dates, location, paperwork, and requirements.
• Scans all surgical paperwork in all systems in a timely manner.
• Updates surgical templates with necessary information.
• Updates co-care information if applied and completes it within the system.
• Emails appropriate staff members with updating information.
• Completes the Check In process for assigned surgeon and submits coding sheets to the Billing department through DM.
• Creates and maintains surgical folders.
• Collects payment for all elective and selfpay patients and sends receipts to appropriate staff.
• Scans and files all patient documents daily in DM by the end of each business day.
• Retrieves messages from Patient Services and Surgical voicemail and contacts patients back in a timely manner.
• Updates Telephone Call Templates in EHR with responses and generates documents when completed.
• Answers incoming calls and emails, responding to inquiries or directing them to the appropriate personnel.
• Documents and records all phone calls, fax submissions, incoming mail, and patient interactions requiring assistance from personnel or other departments.
• Verifies surgical benefits for physician and ESSI (if needed) and contacts patients regarding copayments, co-insurance, and deductible information.
• Enters benefit information in the PM system accurately and in a timely manner.
• Ensures patient referral source and co-care information is kept abreast of patient care.
• Enters or submits new referring physicians to the Referral Management Department for entry in the provider database.
• Attaches updated physician’s contact information to the patients’ electronic chart in all designated areas.
• Submits patients referred VIA fax/Referring OD to the Referral Management Department.
• Ensures all scheduled patients have their referral letters scanned into DM and noted in the system.
• Sorts mail and handles fax requests.
• Greets and directs patients, salespeople, and visitors.
• Contacts patients to confirm upcoming surgical procedures and reviews necessary requirements and questions.
• Forwards on-demand precertification and insurance verification requests to appropriate personnel.
• Maintains and controls the release of information to authorized persons only.
• Maintains a neat and orderly work area.
• Orders, receives, and maintains office supplies and other surgical supplies such as folders and paperwork.

Requirements

• Must be able to travel to Omni Eye Services locations as needed.
• Must follow all COVID guidelines provided by the practice.
• Must be able to complete scheduling for all physicians either in person or over the phone according to guidelines.
• Must be able to scan all surgical paperwork in all systems once completed in a timely manner.
• Must be able to update surgical template with necessary information.
• Must be able to update co-care information if applied and complete co-care information within the system.
• Must be able to email appropriate staff members with any updating information.
• Must be able to complete the Check In process for assigned surgeon and submit coding sheets to the Billing department through DM.
• Must be able to create surgical folders to be kept up to date and ready for use.
• Must be able to collect payment for all elective and selfpay patients and send receipts to appropriate staff.
• Must be able to scan and file all patient documents accumulated daily in DM by the end of each business day.
• Must be able to retrieve messages from Patient Services and Surgical voicemail and contact them back in a timely manner.
• Must be able to update Telephone Call Templates in EHR with responses and generate document when completed.
• Must be able to answer incoming calls and emails and respond to inquiry in a timely manner or direct to appropriate personal.
• Must be able to document and record all phone calls, fax submissions, incoming mail, and patient interactions that require the assistance of personnel or other department for communication purposes.
• Must be able to verify surgical benefits for physician and ESSI (if needed) and contact patients regarding copayments, co-insurance, and deductible information.
• Must be able to enter information in PM system accurately and in a timely manner.
• Must be able to ensure patient referral source and co-care information is kept abreast of patient care by entering or submitting all new referring physicians to the Referral Management Department for entry in the provider database or attaching updated physician’s contact information to the patients’ electronic chart in all designated areas.
• Must be able to submit patients referred VIA fax/ Referring OD to the Referral Management Department.
• Must ensure all scheduled patients have their referral letters scanned into DM and noted in the system.
• Must be able to sort mail and handle fax requests.
• Must be able to greet and direct patients, salespeople, and visitors.
• Must be able to contact patients to confirm upcoming surgical procedure and go over all necessary requirements and questions.
• Must be able to forward on demand precertification and insurance verification requests to appropriate personnel.
• Must be able to maintain and control the release of information to authorized persons only.
• Must maintain a neat and orderly work area.
• Must be able to order, receive, and maintain office supplies and other surgical supplies such as folders and paperwork.

Skills

• Scheduling
• Patient communication
• Data entry
• Scanning
• Filing
• Payment collection
• Voicemail retrieval
• Answering calls
• Email response
• Documentation
• Benefit verification
• Referral management
• Mail sorting
• Fax handling
• Customer service
• Supply management

About the Company

• Omni Eye Services