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About the Role
Delaware North Sportservice is hiring a seasonal Host to join our team at KeyBank Center in Buffalo, New York. As a Host, you will be responsible for welcoming guests and managing the host station. This is a tipped position.
Responsibilities
- Welcome visitors warmly at the club entrance, check tickets or credentials, and verify access to all-inclusive areas
- Monitor the all-inclusive buffet, lounge, or seating areas to ensure cleanliness, organization, and proper stock levels
- Answer questions, offer clear directions, and ensure high levels of satisfaction throughout the event
- Maintain consistent and accurate communications with Management, demonstrate proactive guest relations, and escalate any guest complaints swiftly and proactively
- Spot special requests (like high chairs or accessibility needs) before guests ask. Maintain guest notes to greet returning or VIP guests by name and acknowledge special occasions
- Work closely with servers, kitchen staff, and event managers to handle crowd flow and special requests
- Brief floor staff on event timelines, incoming parties, VIPs, or specific customer preferences
Requirements
- Prior experience in a guest service environment preferred
- Friendly, polite, and professional communication skills with the ability to effectively communicate with guests and team members
- Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously
- Willingness to work nights, weekends, and holidays as scheduled
- Ability to stand and move around for long periods during events
- Ability to remain on feet for the entire length of the shift
- Ability to maneuver between tables and around corners
- Ability to safely lift and carry up to 35 pounds
Skills
- Communication skills
- Guest relations
- Time management
- Multitasking
Location
- Buffalo, New York
Work Type
- Seasonal
- Full-time
Experience Level
- Entry Level
Education Level
- No high school diploma or GED required
Salary/Compensations
- Hourly minimum pay listed doesn’t include any potential tipped earnings
Benefits
- Weekly pay
- Training and development opportunities
- Employee discounts
- Flexible work schedules
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid vacation days
- Paid holidays
- Paid parental bonding leave
- Employee assistance program
- Tuition reimbursement
- Professional certification reimbursement
About the Company
- Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.