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About the Role

As a Member Support Specialist, you will serve as an ambassador for patients, ensuring an exceptional in-office experience by removing barriers to care. You will manage the office environment, act as the first point of contact for patient feedback, and provide support to the Practice Coordinator, Operations Manager, and in-office providers. This role requires strong communication, problem-solving, and customer-centric skills, with a focus on empathy and compassion.

Responsibilities

Utilize the C-I-CARE framework in all patient interactions to ensure a positive in-office experience, including patient intake, schedule management, follow-up scheduling, billing and insurance knowledge, and patient feedback monitoring.
Perform all front-of-house duties such as check-in/check-out, insurance verification, paperwork, test preparation, and meeting service level expectations.
Contribute to team development through rounding, team huddles, problem-solving, and assisting providers with ad hoc requests.
Master the technology suite including Slack, G-suite, Zoom, and the Electronic Medical Record System (1Life) for team and patient interactions.
Perform opening and closing duties, including daily office upkeep, maintaining the appearance of patient and employee spaces, restocking supplies, and organization.

Requirements

At least 1 year of experience in high-touch customer or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
Proven ability to persist through change, demonstrate a forward-thinking perspective under pressure, and take action on challenges.
Proficiency in computer technology, including typing, internet navigation, and using multiple software systems simultaneously.

Skills

Communication
Problem-solving
Customer service
Empathy
Compassion
Technology proficiency
Teamwork

Location

Financial District, San Francisco, CA
Transbay Center, San Francisco, CA
Mission Bay, San Francisco, CA
Sutter Street, San Francisco, CA

Work Type

Full-time
In-person

Experience Level

Entry-level

Salary/Compensations

$24.00 per hour

Benefits

Paid sabbatical for every five years of service
Free One Medical memberships for yourself, friends, and family
Employee Assistance Program
Competitive Medical, Dental, and Vision plans
Pre-Tax commuter benefits
PTO cash outs
401K match
Credit towards emergency childcare
Company-paid maternity and paternity leave
Paid Life Insurance
Disability insurance

About the Company

One Medical is a primary care solution focused on making quality care affordable, accessible, and enjoyable.
We aim to transform healthcare by improving the experience for patients, providers, employers, and health networks.
Our services include in-office and virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health.
One Medical joined Amazon in February 2023 to expand exceptional healthcare delivery.
We are building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive.

Equal Opportunity

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.