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About the Role
Empire Life is seeking a Process Improvement Leader to join the Operations team. This role is crucial for driving innovation and improving business processes within a transforming company that values work-life balance and impactful work.
Responsibilities
- Lead Process Improvement Projects, collaborating with cross-functional teams and using data to monitor results.
- Develop new processes, process controls, reporting systems, and training materials.
- Coach and mentor business leaders, employees, and new Process Improvement Leaders on process improvement methodologies and best practices.
- Develop strong cross-departmental relationships to foster collaboration and achieve goals.
- Improve customer experiences using data, journey mapping, and stakeholder input.
- Solve new and ongoing challenges, adapting to business goals, needs, and constraints.
Requirements
- 1-3 years of experience in Data Science, Analytics, Visualization & Artificial Intelligence
- 1-3 years of experience in Process Design & Systems Thinking
- 1-3 years of experience in Digital Development Programming
- 1-3 years of experience in Project Management
- 1-3 years of experience in Product Management or Product Operations
- 1-3 years of experience in Operations Management
- 1-3 years of experience in Client Management
- 1-3 years of experience in other relevant fields
- Strong leadership abilities
- High self-initiative and ownership of projects
- Adaptable and flexible
- Fast learner with excellent critical thinking, listening and problem solving skills
- Data driven mindset
- Excellent communication and collaboration skills
- Customer focused and ability to learn/understand a user journey
- Technical proficiency relevant to the role or a strong ability to quickly adapt and learn
- Strategic inquiry/influence and critical thinking
Skills
- Data Science
- Analytics
- Visualization
- Artificial Intelligence
- Process Design
- Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Product Operations
- Operations Management
- Client Management
- Leadership
- Critical Thinking
- Communication
- Collaboration
- Customer Focus
- Technical Proficiency
Location
- Remote - Ontario
- Remote/Hybrid based on location and proximity to an office
Work Type
- Remote
- Hybrid
Experience Level
- 1-3 years
Education Level
- Degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.
Salary/Compensations
- $92,960 - $142,960
Benefits
- Hybrid work model
- Competitive salaries with annual pay increases
- Annual bonus program for non-sales positions
- Access to learning & development programs
- Education/tuition reimbursement (role dependent)
- Comprehensive employer-funded benefits package starting from day one
- Life insurance
- Health and dental
- Generous health account
- Flexible work arrangements
- Annual allotment of personal health days
- Four weeks annual vacation from hire date
- Defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- Cash employee referral program
About the Company
- Empire Life is a medium-sized Canadian company in a stable industry that emphasizes the importance of innovation to use industry-leading technology.
- Empire Life offers a comprehensive total rewards package.
- Visit https://www.empire.ca/workatempire to learn more about working at Empire Life.
Equal Opportunity
- Empire life is proud to be an equal opportunity employer.
- We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process.
- We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined.
- Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
- Empire Life is proud to be an equal opportunity employer, dedicated to building an inclusive and barrier-free workplace.
- We welcome applications from people with disabilities and are committed to providing accommodations at any stage of the recruitment process.
- If you require a specific adjustment to help you present your best self, please let us know—we are happy to work with you.
- If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca.