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About the Role
PAR Technology is seeking a Payments Manager, Merchant Onboarding to manage the merchant onboarding lifecycle from commercial close to go-live on their payments platform. This role involves leading a team, acting as a subject matter expert in payments processes, and leveraging AI to enhance operational efficiency.
Responsibilities
- Own end-to-end onboarding execution from commercial handover to go-live, ensuring merchants are accurately configured and ready to transact on time.
- Coordinate across Sales, Underwriting, Compliance, and Product to keep onboarding timelines on track and escalations resolved quickly.
- Serve as the direct point of contact for merchants during onboarding, setting clear expectations, communicating status proactively, and resolving issues.
- Manage account configuration including processing parameters, settlement structures, gateway provisioning, and reporting setup.
- Maintain a clean handoff to the post-go-live stabilization team, ensuring full documentation of each merchant's setup.
- Leverage AI tools to streamline merchant communications, automate status tracking, and accelerate configuration workflows.
- Serve as PAR's internal center of expertise on payment gateway operations, merchant acquiring, and onboarding compliance requirements.
- Advise Sales and Account Management on structuring commercially attractive and operationally executable deals.
- Build and maintain onboarding playbooks, process documentation, and training materials, using AI-assisted tools.
- Analyze onboarding data and SLA metrics to identify friction points and drive continuous improvement, applying AI-driven analytics.
- Educate internal teams on regulatory updates, processor changes, and evolving scheme requirements.
- Stay current on emerging AI applications in payments and onboarding, and recommend adoption.
- Manage, coach, and develop a team of two onboarding specialists through regular 1:1s, performance feedback, and skills development.
- Actively build your team's AI fluency, embedding AI tools into daily workflows and creating space to experiment, learn, and iterate.
- Monitor team workload, queue health, and SLA adherence, escalating where needed and removing blockers proactively.
- Conduct regular quality audits on onboarding work to ensure accuracy and compliance readiness.
Requirements
- 4–8 years of experience in payments, payment operations, merchant onboarding, fintech operations, or a related field.
- Deep working knowledge of payment gateways, merchant acquiring, and processor configurations.
- Hands-on experience with KYC/KYB processes and payment compliance requirements.
- Proven ability to manage complex, cross-functional onboarding projects with multiple stakeholders and tight timelines.
- Experience in restaurant, hospitality, POS, or integrated payments environments strongly preferred.
- Strong commercial instincts — understanding how onboarding decisions affect merchant satisfaction, revenue, and long-term retention.
- Demonstrated curiosity and comfort with AI tools; experience applying AI to improve operational workflows is a meaningful plus.
- Excellent communication skills; comfortable engaging directly with merchants and senior internal stakeholders.
- Prior experience managing or mentoring a small team.
- CRM experience (Salesforce preferred); familiarity with onboarding or project management tools a plus.
Skills
- Payments
- Payment Operations
- Merchant Onboarding
- Fintech Operations
- Payment Gateways
- Merchant Acquiring
- Processor Configurations
- KYC/KYB Processes
- Payment Compliance
- Project Management
- AI Tools
- Communication Skills
- Team Management
- CRM (Salesforce)
- Onboarding Tools
- Restaurant Technology
- Hospitality Technology
- POS Systems
- Integrated Payments
Location
- Remote United States
Work Type
- Remote
- Full-time
Experience Level
- 4-8 years of experience
About the Company
- PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology for over four decades, empowering brands worldwide.
- They offer comprehensive software and hardware solutions for seamless experiences and growth in over 100,000 restaurants across more than 110 countries.
- Their 'Better Together' ethos combines Unified Customer Experience solutions, including point-of-sale, digital ordering, loyalty, back-office software, hardware, and drive-thru offerings.
Equal Opportunity
- PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
- They also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws.
- If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com.
- Information about EEO rights is available on the US Department of Labor's website.