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About the Role

As an Assistant Restaurant Manager at Clark Holdings Inc., a Tim Hortons franchisee, you will manage restaurant operations, oversee team members, facilities, and equipment to ensure high standards of people, product, cleanliness, and customer service. You will empower and lead your team to deliver exceptional guest experiences in a fast-paced quick food service environment.

Responsibilities

• Lead by example in demonstrating and reinforcing positive customer service behaviors.
• Respond to customer service complaints, resolving problems, and turning negative situations into positive ones.
• Assist in scheduling staff to maintain high Tim Hortons standards throughout the day.
• Conduct regular store walk-throughs to gain the customer's perspective and ensure an exceptional customer experience.
• Be flexible on the floor to troubleshoot and address any issues as needed.
• Pre-screen, interview, hire and promote high-quality employees to fill various openings.
• Support the restaurant's training program and ensure employees have the necessary tools and support.
• Supervise and manage performance of employees, ensuring alignment with company policies and taking corrective action when necessary.
• Motivate and meet with employees regularly to ensure company goals and objectives are met.
• Stay updated on health and safety regulations and employment legislation.
• Provide ongoing performance feedback.
• Follow progressive discipline steps when necessary, consulting with the District Supervisor and Human Resources before terminating any employee.
• Ensure proper merchandising of products and maintain sufficient inventory levels.
• Promote the principles of REV standards and implement staff incentives for improved performance.
• Evaluate and focus on areas requiring greater performance from employees.
• Maintain a productive and safe work environment, following all company operating, food safety, security, health and safety, and employment standards.
• Manage inventory levels and ensure proper yields from all products.
• Monitor food flow and equipment maintenance to serve safe food to customers.
• Complete reports, weekly ordering, inventory, and analyze key performance indicators.
• Stay informed of new information through available resources.
• Monitor and promptly respond to company email messages.

Requirements

• High school diploma or GED (must be at least 18 years of age)
• Minimum of 12 months previous food service management experience
• ServSafe Manager Certified
• Strong problem-solving, organization, and time management skills
• Excellent knowledge of Tim Hortons products and procedures
• Action and results-oriented mindset
• Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening
• Excellent communication skills (written, verbal, composure)
• Possess a valid driver's license and car insurance
• Willingness to travel and work at any of our Tim Hortons locations
• Open availability is required, which includes weekdays, weekends, and holidays.

Skills

• Problem-solving
• Organization
• Time management
• Customer service
• Interpersonal skills
• Motivation
• Delegation
• Conflict management
• Respect for others
• Active listening
• Communication (written, verbal, composure)
• Food safety
• Inventory management
• Operational analysis

Location

• Western New York
• Williamsville area

Work Type

• Hourly
• Full-time

Experience Level

• Minimum of 12 months previous food service management experience

Education Level

• High school diploma or GED

Salary/Compensations

• This position is hourly, 50 hours a week, with 40 being at the hourly rate noted, and 10 being overtime rate.

About the Company

• Clark Holdings Inc. is a Tim Hortons franchisee operating in Western New York.

Equal Opportunity

• Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.