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About the Role

Join Proud Moments ABA as a dedicated Care Coordinator – ABA Services in New York, NY. You will support families and children receiving in-home ABA therapy, acting as the key liaison between our clinical team and families to ensure clear communication, seamless coordination, and a compassionate experience. The ideal candidate is empathetic, highly organized, detail-oriented, and passionate about helping others.

Responsibilities

Manage a high-volume caseload, coordinating services across multiple stakeholders, and ensuring timely follow-up on client needs, scheduling, and service-related concerns.
Provide family and client support through strong customer service skills, building trust, navigating sensitive situations, resolving concerns, and offering compassionate and professional ongoing support.
Establish and maintain positive working relationships with families, clinical teams, and internal departments, serving as the key point of contact and advocate.
Employ a solutions-oriented mindset to navigate changing priorities, address challenges proactively, and remain flexible in a fast-paced environment.
Conduct regular quality assurance reviews with client families and the care team to ensure satisfaction and continuity of care.

Requirements

High School Diploma or GED.
2+ years of care coordination, case management, or related healthcare coordination experience required; ABA experience preferred.
Good understanding of HIPAA and its application to handling protected health information (PHI), patient confidentiality, and secure communication practices.
Effective administration skills.
Excellent written and verbal communication skills.
Highly computer literate with capability in email, MS office, Smartsheet and related business and communication tools.
Fantastic organizational and time management skills.
Strong decision making and problem-solving skills.
Meticulous attention to detail.
Strong soft skills - personable, engaging, and professional.

Skills

HIPAA
Administration
Communication
MS Office
Smartsheet
Organizational skills
Time management
Decision making
Problem-solving
Attention to detail
Customer service
Interpersonal skills

Location

New York, NY

Work Type

Hybrid Schedule
On-site
Remote

Experience Level

2+ years of experience

Education Level

High School Diploma or GED

Salary/Compensations

$55,000–$60,000 annually

Benefits

Generous paid time off
Medical coverage
Dental coverage
Vision coverage
401(k) retirement savings plan
Employee Assistance Program (EAP)

About the Company

Proud Moments ABA is a behavioral health organization providing the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21.
Proud Moments is a haven of knowledge and expertise for parents of children diagnosed on the autism spectrum.
We offer expert treatment, innovative techniques, and compassionate, child-centered care.

Equal Opportunity

Proud Moments ABA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, veteran status, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Proud Moments ABA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.