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About the Role
Support the Consumer Relations team with customer escalations across HOKA, UGG and Teva brands. Process manual refunds, create site credits, and ensure all tasks are completed within Service Level Agreement timeframes. Handle order cancellations and defend against chargebacks.
Responsibilities
- Process manual refunds and create site credits.
- Process order cancellations requested by warehouses.
- Create dispute documents to defend chargebacks.
- Monitor in-house systems and process entries, including orders held for correction, escalating awaiting returns, and cancelling orders.
- Raise invoices to collect outstanding payments from customers for failed charges.
- Support with chargeback activities and PayPal disputes.
Requirements
- Experience in customer service, logistics, or fraud is welcome.
- Proficient in Microsoft applications, particularly Excel & PowerPoint.
- Fluency in additional European languages is a plus, but not essential.
Skills
- Customer Service
- Logistics
- Fraud
- Microsoft Excel
- Microsoft PowerPoint
Location
- Hybrid
Work Type
- 6 Month FTC
- Hybrid
- Flexible Working Environment
Benefits
- 27 Days Holidays + Bank Holidays
- Half day Fridays (work permitting)
- Generous discounts
- Community-based programs
- Extensive opportunities and support for personal and professional development
- Global Mentorship Programme
About the Company
- At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond.
- Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
Equal Opportunity
- Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands.
- We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.