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About the Role

LGT Wealth Management UK LLP is seeking to hire a Service Desk Analyst to join their team. This role involves receiving and handling service requests, resolving incidents, and performing various IT support tasks to ensure smooth operations for internal and external customers.

Responsibilities

• Receive and handle email, telephone, and walk-up requests for service from internal and external customers, following agreed procedures.
• Prioritize, diagnose, and resolve incidents according to agreed procedures.
• Fulfill service requests following documented processes and procedures.
• Perform security administration tasks, including providing access to IT resources.
• Complete IT daily checks.
• Write and update troubleshooting documentation and “How to” articles.
• Build new laptop and desktop workstations.
• Carry out desk moves, as required.
• Provide other assistance as requested by the Service Centre & Delivery Manager.

Requirements

• Have a positive can-do attitude to learn new things and take on exciting challenges.
• Excellent approach to Customer Service.
• Strong time management and organisational skills.
• Excellent written and verbal communication skills.
• Knowledge of Apple iOS devices.
• Knowledge of information security concepts and risks.

Location

• London

Work Type

• Full-time

About the Company

• LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein.
• Established in 2008 with a fresh approach to wealth management.
• Focuses on UK, US, and Jersey-based clients.
• Head office in London with presence in Edinburgh, Jersey, Leeds, Birmingham, Bristol, and Manchester.
• Offers a transparent service designed around client needs.
• Provides flexible, bespoke service by drawing together in-depth knowledge and experience.
• Mission is to create long-term value for all stakeholders.
• Culture encourages idea generation, development, and implementation.
• Core values: Belonging, respect, integrity, conviction, and entrepreneurship.
• Becoming an employer of choice in its sector with over £30 billion in funds under management and circa 700 staff.