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About the Role

Join a team dedicated to delivering exceptional support and guidance to employees navigating their benefit plans. In this role, you'll serve as a trusted resource for claims, billing, eligibility, and coverage questions across medical, prescription, dental, vision, and ancillary benefits. The ideal candidate combines strong customer service and problem-solving skills with a passion for learning and growing their expertise in the employee benefits and insurance industry.

Responsibilities

Handle daily service tasks, including member claims, billing, eligibility, and service-related issues
Manage phone calls across various service lines, such as medical, prescription, dental, vision, and ancillary employee benefits
Maintain and update software for tracking phone calls and emails promptly, ensuring accurate records of ongoing activities
Process and request plan updates and HIPAA authorization forms, coordinating with the appropriate parties
Conduct thorough research on employer plans to provide accurate and detailed answers to employees
Oversee case management tasks, ensuring timely resolution
Address high-priority prescription issues with efficiency and care
Actively engage in learning; study industry trends.
Seeks out self-directed learning to increase industry knowledge
Maintains carrier updates and bulletins in a shared document environment.
Other duties as assigned

Requirements

High School diploma/equivalent plus 1 year directly applicable experience.
Proficiency in Microsoft Office and basic math skills.
Strong organization and written/verbal communication skills
Strong attention to detail and conscientiousness
Efficient prioritization and time management skills
Demonstrated customer service focus
Ability to quickly learn multiple software systems
Proficient in Microsoft Office or similar systems, including spreadsheets, email, word processing, and presentation software

Skills

Customer service
Problem-solving
Microsoft Office
Basic math skills
Organization
Written communication
Verbal communication
Attention to detail
Time management
Software systems

Work Type

Hybrid

Experience Level

1 year directly applicable experience

Education Level

High School diploma/equivalent

Benefits

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

About the Company

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive.
We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.
If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Equal Opportunity

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)