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About the Role
The Account Executive, Employee Benefits is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. Successfully and profitably manages an assigned group of accounts. Builds and solidifies relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner. Secures existing business and drives the sale of additional services and lines of coverage. Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers.
Responsibilities
- Deliver high quality and efficient service to clients through day-to-day account management.
- Manage an assigned group of accounts successfully and profitably.
- Build and solidify relationships with existing clients through exceptional ongoing care.
- Lead the renewal process in partnership with the Production team, ensuring timely and high-quality solutions.
- Secure existing business and drive sales of additional services and coverage lines.
- Cultivate relationships with client buyers and representatives.
Requirements
- Bachelor's degree with 5+ years client service and/or claims management experience OR High School degree/GED with 8+ years client service and/or claims management experience.
- Proficiency in Microsoft Office.
Skills
- Account management or similar client-facing role experience.
- Insurance knowledge and client relationship management experience.
- Financial acumen.
- Building and maintaining strong client relationships.
- Explaining complex insurance solutions in simple terms.
- Proactive problem-solving and delivering results.
- Using technology to maximize productivity and quality.
- Strong written and verbal communication skills.
- Engaging in consultative discussions.
- Managing/balancing multiple and sometimes competing priorities.
- Self-directed work approach.
Experience Level
- 5+ years client service and/or claims management experience
- 8+ years client service and/or claims management experience
Education Level
- Bachelor's degree
- High School degree/GED
Benefits
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
About the Company
- Gallagher Benefit Services is a trusted partner to organizations navigating important people decisions.
- We help clients build better workplaces where people feel supported, empowered, and inspired to thrive.
- We are a community of bold explorers, trusted experts, and compassionate partners, working side by side to solve problems and shape the future of work.
- Curiosity is encouraged, collaboration is second nature, and ideas have room to grow.
- Gallagher is dedicated to building an inclusive and authentic workplace.
Equal Opportunity
- Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)