Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Team Leader within a Waitrose shop, you will help ensure customers feel the difference through Partner-led service and a passion for food. Your drive to go the extra mile will enhance the customer experience, build loyalty, and maximize sales and profit. This role offers career development with supervisory responsibilities after training. An additional Night Premium of £3.75 per hour applies to time worked between 22:00 - 06:00.

Responsibilities

Supporting the shop's management team with managerial tasks and collaborating with all other areas of the shop to meet customer demand.
Ensuring Partners operate in a safe and legal manner.
Fulfilling online customer orders for delivery.
Stock replenishment to ensure shelves are full and products are correctly placed.
Supporting the wider shop team with tasks such as checkout support and managing customer orders.
Proactively driving the commercial performance of the shop and offering ideas for continuous improvement.
Reducing wastage by adhering to product due diligence and markdown procedures.
Maintaining a safe and tidy working environment through general shopkeeping tasks.

Requirements

Good people and leadership skills.
Good understanding of retail and how to maximize commercial success.
Experience of working in a customer-facing role.
Good stakeholder management skills when working with third parties and the wider Partnership.

Skills

Leadership
Retail Management
Customer Service
Stakeholder Management

Location

Morningside (Waitrose & Partners), 145 Morningside Road, Edinburgh, Morningside, Midlothian, EH10 4AX

Work Type

Permanent
Full-time

Experience Level

Partnership Level 10

Salary/Compensations

£14.58 Hourly

Benefits

Night Premium at a rate of £3.75 per hour for time worked between 22:00 - 06:00.
Support for flexible working (e.g., flexible or compressed hours, job sharing, shorter hour contracts).

About the Company

The Partnership is the largest employee-owned business in the UK, home to John Lewis and Waitrose.
Partners are driven by a purpose to build a happier world.
The company is focused on being brilliant at retail, innovating, adapting, and diversifying.
John Lewis is Never Knowingly Undersold on price, quality, and service.
Waitrose passionately serves food-lovers.
Partners share responsibility and rewards of ownership, contributing to success and treating everyone with kindness and respect.
The Partnership aims to be a place where everyone belongs, differences are embraced, and individuals can thrive.

Equal Opportunity

Some roles are subject to pre-employment vetting, which may include DBS checks.
DBS checks are carried out by a third-party registered body.
Financial probity checks may also be required for some roles.