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About the Role
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts.
Responsibilities
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships across department store
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- To be aware of competitor activity and to drive an omni-channel approach
Requirements
- Proven retail experience preferably within cosmetics
- The ability to provide inspirational, authentic and personalized customer service
- Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
- Retail operations experience including inventory management and cash reconciliation
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Proficient in Microsoft Office
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
- Proven retail management/assistant retail management experience
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
Skills
- Supervisory skills
- Coaching skills
- Retail operations skills
- Sales skills
- Customer service skills
- Inventory management
- Cash reconciliation
- Retail point-of-sale software proficiency
- Microsoft Office proficiency
- Business planning
- Sales analysis
- Staff scheduling
- Facilities management
- Team leadership
- Event creation and execution
Location
- Onsite
Work Type
- Full-time
Experience Level
- Assistant Manager
- Supervisory
- Management
Benefits
- Progressive career opportunities
- Outstanding training and development
- Competitive remuneration and benefits package
About the Company
- Jo Malone London brings the brand’s generosity to life within our boutiques through exceptional customer service.
- Fragrant fun, curiosity and kindness are key.
- The Estée Lauder Companies values diversity of thought and people.
- Our values are trust, respect and humour.
- At Jo Malone London your continued development is deeply invested in.
- Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.
- The Estée Lauder Companies is a bold, diverse community—home to the most creative talent.
- The Estée Lauder Companies has pushed the boundaries of possibility for 70+ years—together, we are inventing the future of beauty.
- The Estée Lauder Companies has always demonstrated strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship.