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About the Role

AVESTAN's Keyholder is a Human Leader with the art of creating memorable experiences. As a Keyholder joining our Nolita AVESTAN store, you will deliver the highest standards of customer service by following the AVESTAN experience and contributing to a teamwork environment positively, pleasantly, and effectively.

Responsibilities

• Greet all customers who enter the store with enthusiasm and professionalism reflecting the Brand’s vision through excellent service.
• Act as floor supervisor in management's absence to ensure the store procedures and steps of the experience are being followed.
• Introduce Avestan's story to inspire customers with our store's unique experience.
• Maintain a professional image and attitude, and ensure company policies are procedures are being met by all employees.
• Assist in maintaining store standards of cleanliness and organization while maintaining store VM.
• Track and report on sales performance and ensure daily and weekly reports are properly completed and submitted on time.
• Ensure databases and customer profiles are up-to-date and contain accurate and relevant data with respect to GDPR regulations.
• Stay up to date with product knowledge, company information, launches, and campaigns, and assist in the onboarding, training, and development of new employees.
• Responsible for opening/closing of the store, bank deposits, and paperwork.
• Conducting product refunds and addressing customer issues in a positive manner, operating POS, and completing transactions accurately and efficiently!
• Assists in receiving and verifying merchandise shipments.
• Communicate inventory issues/concerns to Store Management and participate in inventory control and counts to ensure product stock is up to date.

Requirements

• A minimum of two / three years of experience, in the luxury industry, is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular) and basic math skills
• Strong communication and leadership skills to coach and mentor employees to success
• Strong Time Management and ability to customize clients' journeys with confidence.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills

Location

• Nolita

Work Type

• Part-time (18 hours per week)
• Fixed-Term Contract

Salary/Compensations

• $22.00 - $23.00 per hour

Benefits

• health insurance coverage (medical, dental, and vision insurance)
• wellness and family support programs
• life and disability insurance
• retirement savings plans
• paid leave programs
• education-related programs
• paid holidays and vacation time

About the Company

• The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally.
• AVESTAN is a conceptual store and a continuation of our late co-founder of DECIEM Brandon Truaxe, and his journey into the world of Aromas.
• It is a destination where customers can explore, discover, and connect in.
• It's home to a single fragrance, and in a space where we create unique and immersive shopping experiences.
• We are a People First company that lives by our core values to… 😊 Do the right thing 💡 Create impact 🌱 Respect small things ❤️ Care too much 🚀 Be the future
• DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.
• Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.
• In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.
• DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate.
• Achieving equality is critical to DECIEM and our future.

Equal Opportunity

• DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws.
• We are also committed to creating and maintaining an inclusive and accessible workplace.
• It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
• The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices.
• Michigan Applicants: Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.
• Philadelphia Applicants: Philadelphia's Fair Chance Hiring Law
• Rhode Island Applicants: The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.