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About the Role

The Care Manager provides services within the Care Management programs, overseeing and coordinating access to services for people with intellectual and developmental disabilities. The role involves developing, implementing, and monitoring person-centered Life Plans to support members in achieving their goals and living meaningful lives.

Responsibilities

• Develop and manage individualized Life Plans based on comprehensive assessments.
• Coordinate medical, behavioral health, and community-based services.
• Advocate for members to access services, benefits, and supports.
• Lead interdisciplinary team meetings and collaborate with providers.
• Monitor progress, address gaps, and ensure high-quality care delivery.
• Maintain accurate documentation and compliance with regulatory standards.
• Support transitions across care settings and life stages.
• Deliver person-centered care management services in compliance with regulatory standards.
• Complete comprehensive assessment/reassessment processes.
• Identify gaps in service provision and make referrals.
• Develop strategies to address conflict in the person-centered planning process.
• Ensure all billing critical documentation is present and valid.
• Maintain members' continued eligibility for care management.
• Identify and access benefits and entitlements.
• Ensure existing benefits and other entitlements are maintained.
• Ensure current and accurate information sharing consent is present.
• Coordinate and provide access to high-quality healthcare services.
• Provide regular communication, monitoring, and follow-up on critical healthcare needs.
• Identify, coordinate, and provide access to preventative and health promotion services.
• Coordinate transitional care, including discharge planning and transfers.
• Foster self-determination and community inclusion through linkage and referral.
• Use health information technology in the delivery of care management services.
• Maintain a thorough and accurate electronic health record for all assigned members.
• Support members' self-advocacy and provide advocacy on their behalf.
• Attend department/team meetings, trainings, and supervisions.
• Complete all required trainings within required timeframes.
• Travel throughout the designated service area to meet with members, providers, and interdisciplinary team members.
• Identify and follow all incident reporting guidelines and procedures.
• Adhere to all policies and standard operating procedures.
• Comply with all standards of conduct.
• Maintain confidentiality in accordance with HIPAA and privacy practices.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree + 2 years of relevant experience, OR Master’s degree + 1 year of relevant experience, OR RN + 2 years of relevant experience.
• Experience in human services, I/DD, mental health, or related field preferred.
• Strong communication, problem-solving, and organizational skills.
• Ability to work independently in a fast-paced, field-based role.
• Commitment to person-centered, strength-based care.
• Valid driver’s license & ability to travel locally.
• Must reside in NY State (or within 100 miles of assigned office).
• Comfortable meeting members in homes and community settings.
• Must possess proof of a valid Driver’s License from New York or a contiguous state and a dependable vehicle.
• Proof of valid auto insurance for standard personal vehicles will be required at the time of hire.
• Excellent interpersonal, public speaking, and written communication skills.
• Ability to work autonomously.
• Demonstrate professionalism, respect, and ability to work in a team environment.
• Absolute sense of integrity and personal commitment to serving people with I/DD and their families.
• Employee must follow minimum privacy standards when working in a flexible work environment.
• Must be comfortable driving.

Skills

• Communication skills
• Problem-solving skills
• Organizational skills
• Interpersonal skills
• Public speaking skills
• Written communication skills

Location

• Oneonta, NY 13820
• Field Based – Regional Travel

Work Type

• Full Time
• Hybrid
• Field Based
• Regional Travel
• In Office

Experience Level

• 2 years of relevant experience
• 1 year of relevant experience

Education Level

• 4 Year Degree
• Bachelor's degree
• Master's degree
• RN

Salary/Compensations

• $27.00 - $29.00 Hourly

Benefits

• Competitive Compensation and Benefits Package

About the Company

• LIFEPlan provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
• The organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and all other legally protected classifications.

Equal Opportunity

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
• Complies with applicable state and local laws governing nondiscrimination in employment.