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About the Role

ICON is a global healthcare intelligence and clinical research organization focused on accelerating the delivery of new medicines and treatments to patients. This role is integral to fostering a culture of process improvement, ensuring quality and efficiency in laboratory operations, and building strong, effective teams.

Responsibilities

• Recognize, exemplify and adhere to ICON's values.
• Create a culture of process improvement focused on streamlining processes, adding value, and meeting client needs.
• Develop, implement and manage performance standards for staff related to quality and efficiency.
• Manage adherence to quality control procedures and maintain corrective action logs.
• Build strong and effective teams, valuing different contributions.
• Assist management in the recruitment and selection of staff.
• Operate independently and make decisions.
• Liaise with clients, vendors and staff on all department issues.
• Identify key elements of a situation and any gaps and inconsistencies in data.
• Make rational judgments from available information and analysis.
• Actively participate in Root Cause Analysis investigations and process improvement initiatives.
• Ensure timely and accurate responses to Quality Issues.
• Create an environment that motivates people and identifies development opportunities.
• Act as a coach and mentor and share expertise.
• Maintain a positive working environment and low staff turnover.
• Assess work performance and conduct employee performance evaluations.
• Review daily, weekly, and monthly metrics for assigned departments and implement staffing reallocation as necessary.
• Oversee work performed by all staff.
• Set priorities for the team to ensure task completion.
• Coordinate work activities of others, including scheduling outside of normal working hours when required.
• Evaluate staff performance and develop supporting staff skills.
• Provide regular performance feedback.
• Mentor and coach staff.
• Train new employees.
• Manage the recruitment, training and development of staff in various laboratory sections.
• Perform continuing education of laboratory staff.
• Ensure the quality and timelines of technical procedures for compliance with CAP, relevant government regulations, GDP and other standards.
• Monitor reagents and supplies for the section and manage inventory.
• Maintain oversight of reagent and supply orders and approve inventory purchases.
• Assist the Corporate procurement team and negotiate pricing and service requirements with vendors.
• Monitor laboratory operations and provide guidance to staff for all issues that arise.
• Manage the evaluation and validation of new methodologies and instrumentation.
• Ensure compliance with all pertinent employee health and safety regulations and requirements.
• Approve purchase orders and all appropriate purchases for the department area.

Requirements

• Advanced degree (PhD, MD, DO, MSc, or BSc) in a clinical, biological, chemical, or laboratory science.
• 10+ years of progressive leadership experience in clinical or specialty laboratory operations.
• Demonstrated experience leading CAP/CLIA‑accredited specialty laboratories and managing regulatory inspections.
• Proven track record of scaling lab operations and delivering financial performance.
• ASCP and NYS License required.

Skills

• Laboratory leadership in clinical testing laboratory
• Regulatory experience (CAP, CLIA, global equivalents)
• P&L management and investment governance
• Change leadership, automation, and digital transformation
• Stakeholder engagement with Medical, Quality, Commercial, and Clients
• Talent development and succession planning

Location

• Farmingdale, NY

Work Type

• On-site

Experience Level

• Senior
• 10+ years of progressive leadership experience

Education Level

• Advanced degree (PhD, MD, DO, MSc, or BSc) in a clinical, biological, chemical, or laboratory science.

Salary/Compensations

• $110,520.00-$138,150.00

Benefits

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

About the Company

• ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
• As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
• At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Equal Opportunity

• ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
• ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
• If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.