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About the Role

The Global Patient Services (GPS) Department at Cleveland Clinic London provides comprehensive support for international and high-net-worth patients. The Patient Ambassador Coordinator plays a key role in managing patient services, addressing diverse requests, and facilitating seamless healthcare experiences.

Responsibilities

• Manage and facilitate GPS patients including registration, travel arrangements, and payments.
• Support office operations by performing administrative tasks such as answering phones, taking requests, data entry, and scheduling appointments.
• Act as a liaison between Cleveland Clinic London and outside providers, including foreign government embassies.
• Provide and secure necessary documentation for international patients, including insurance information and medical documents.
• Correspond with all parties involved and communicate relevant information with GPS management.
• Act as a liaison with the Pre-Registration team and other ancillary departments.
• Ensure timely reports are provided to patients and referring physicians.
• Maintain complete and up-to-date documentation and files.
• Explain hospital resources, office protocols, and limitations to clinicians and patients.
• Make appropriate referrals and serve as a cultural and linguistic resource.
• Perform duties in a spirit of teamwork and cooperation.
• Other duties as assigned by Head of Global Patients Services.

Requirements

• Previous work experience in a healthcare setting (essential).
• Demonstrable experience of working in a customer service environment (essential).
• Demonstrable experience of providing administrative support (essential).
• Significant experience in healthcare with knowledge of medical terminology and vocabulary (desirable).
• Experience of providing customer service in a VIP/luxury setting (desirable).
• Able to speak or communicate in a second language (desirable).

Skills

• Relationship management
• Communication
• Health system navigation
• Conflict resolution
• Problem solving
• Risk mitigation
• Administrative support
• Data entry
• Scheduling
• Filing
• Photocopying
• Cultural and linguistic resourcefulness

Location

• 33 Grosvenor Place, London, SW1X 7HY
• 24 Portland Place, London, W1B 1LU

Work Type

• Fully on-site
• Full-time
• Permanent

Experience Level

• Depending on Experience

Salary/Compensations

• Competitive, Depending on Experience

Benefits

• 25 days annual leave (plus bank holidays)
• Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Eye Care contributions
• Discounted gym facilities
• 24/7 Holistic Employee Assistance Programme
• Workplace Nursery Scheme
• Season Ticket Loan
• Cycle to Work Scheme

About the Company

• Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment.
• Caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians.
• Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
• As a private hospital with no shareholders, we reinvest profits back into our organisation.
• Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations.
• We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
• With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

Equal Opportunity

• As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
• CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.
• Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics.
• CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.