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About the Role

As a Controls / Governance Lead Technical Program Manager in the Consumer and Community Bank- Business Banking Technology, you will help senior leaders run a large-scale technology organization with discipline, transparency, and accountability. You will drive technology projects and programs end-to-end, connect work across teams, and translate execution details into clear updates that support decisions, strengthen controls, and drive measurable outcomes. This role requires strong ownership, sound judgment, and the ability to communicate effectively with technical and business audiences while managing stakeholders effectively. This is an opportunity to help shape and scale a growing organization while working closely with executive leadership, have broad visibility across Business Banking Technology, play a key role in driving execution, support strategic initiatives, coordinate across teams, and help leaders make informed decisions through effective governance, controls, and reporting.

Responsibilities

Oversee portfolio-wide controls, risk, governance, and risk reporting, partnering with Technology, Product, Controls, Compliance, and Audit teams to manage risks, issues, remediation commitments, and technical action plans.
Ensure effective issue management, audit and regulatory remediation, control commitments tracking, and executive reporting are delivered accurately and on time.
Lead planning and execution for technology programs and leadership priorities across Business Banking Technology.
Develop program plans, governance cadence, milestones, and action plans that establish clear ownership, accountability, and measurable progress.
Use enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis, validating outputs and handling data according to sensitivity requirements.
Drive issue management and remediation plans.
Coordinate controls reviews and audit responses.
Track action plans and commitments.
Manage cross-functional dependencies.
Escalate risks and blockers.
Provide executive transparency into status, risks, and outcomes.
Partner with engineering, product, controls, and business management teams to define program scope, objectives, deliverables, and dependencies aligned to technology and organizational priorities.
Prepare executive-ready materials, leadership updates, business reviews, governance forums, and communications that summarize status, decisions, risks, and next steps.
Drive continuous improvement across operating processes, reporting, controls governance, issue management, and execution routines to improve transparency, efficiency, and follow-through.
Support change execution by coordinating communications, readiness activities, follow-ups, and stakeholder alignment as teams adopt new processes, priorities, and ways of working.
Promote reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards.

Requirements

5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
Experience with Cross-functional execution, Governance, controls, and issue management, Executive communications and leadership support, Change navigation in a growing organization
Experience with Technology controls, Risk management, Audit remediation, Technical program Management, Regulatory programs, PMO/program governance, Large financial institution experience
Demonstrated ability to lead complex, cross-functional initiatives with multiple stakeholders, dependencies, risks, and competing priorities.
Demonstrated stakeholder management and influencing skills, including the ability to build productive relationships and drive alignment across senior leaders and distributed teams.
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
Experience in preparing executive communications, business reviews, governance materials, dashboards, and status updates for senior business and technology audiences.
Proficiency with PowerPoint, Excel, project tracking, and collaboration tools; strong written and verbal communication skills.

Skills

Technical program management
Cross-functional execution
Governance
Controls
Issue management
Executive communications
Leadership support
Change navigation
Risk management
Audit remediation
Regulatory programs
PMO/program governance
AI capabilities
Stakeholder management
Influencing skills
PowerPoint
Excel
Project tracking
Collaboration tools
Written communication
Verbal communication

Location

Remote

Work Type

Full-time

Experience Level

5+ years

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice.
This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans