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About the Role

Supports, organizes, and coordinates the overall operation of Patient Services, including staffing and work assignments. Streamlines workflow, improves efficiency, and strengthens quality assurance. Ensures timely service delivery and efficient department operation. Serves as a liaison between Patient Services and staff, physicians, patients, family, and other employees. Ensures services are provided in accordance with best practices, accreditation standards, and State and Federal regulations. Adheres to all organizational and regulatory requirements for privacy and safety.

Responsibilities

Supports, organizes, and coordinates the overall operation of Patient Services, including staffing and work assignments.
Supports updates to policies, procedures, and protocols to streamline workflow, improve efficiency, and strengthen quality assurance.
Ensures the timely delivery of services to patients and oversees the efficient operation of the department.
Serves as the liaison between Patient Services and staff, physicians, patients, family, and other employees.
Ensures services are provided in a manner consistent with best practices, accreditation standards, and State and Federal regulations.
Adheres to all organizational, local/state/federal regulations, codes, policies, and procedures to ensure privacy and safety while delivering patient care.
Prioritize and delegate assignments and work within standardized policies, procedures, and scientific methods to achieve department objectives and meet deadlines.
Work autonomously, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
Identify, evaluate, and resolve complex issues that arise with little or no precedent.
Ensure the privacy of each patient’s protected health information (PHI).
Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

Requirements

Equivalent experience will be accepted in lieu of the required degree or diploma.
Employees of Sutter Health and its entities may handle hazardous drugs in the course of their work, including patient care, which requires them to manage, store, prepare, receive, unpack, transport, dispose of, or administer drugs identified as hazardous or potentially hazardous by the National Institute for Occupational Safety and Health (NIOSH) and in accordance with the USP 800 guidelines.

Skills

Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Possess outstanding written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
Broad knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).

Location

San Francisco

Work Type

Full Time
Days

Experience Level

4 years of recent relevant experience.

Education Level

HS Diploma or equivalent education/experience

Salary/Compensations

$34.48 to $48.27 / hour

Benefits

Yes
Eligible positions also include a comprehensive benefits package.

About the Company

Sutter Health is an equal opportunity employer EEOE/M/F/Disability/Veterans.

Equal Opportunity

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.