Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This is a high-visibility role with strong leadership support, giving you the opportunity to own a key product area and drive meaningful outcomes. As a Senior Product Associate in the Card Customer Experience & Benefits Product Team, you will own a key product area focused on creating lasting, loyal customer relationships. Partnering with engineering, design, and cross-functional business teams, you will execute on an evolving roadmap to keep Chase Credit Cards at the leading edge of the digital customer experience landscape.

Responsibilities

Develop a product strategy and roadmap that delivers meaningful value to customers, with a focus on maintaining Chase's leadership in digital capabilities
Lead discovery efforts and market research to uncover customer problems, identify target segments, and define effective solutions
Own, maintain, and prioritize a product backlog that supports the overall strategic roadmap and value proposition
Collaborate with design, engineering, research, and marketing teams to drive new features and continuously optimize existing ones
Integrate data analytics, product metrics, user experience research, competitive analysis, and business goals to inform and drive prioritization decisions
Champion new ideas across key customer journeys to increase satisfaction and engagement while ensuring consistency across channels
Define, communicate, and manage feature prioritization with a clear focus on user and business value and trade-offs
Manage stakeholder communications to ensure business needs are met, setting and managing expectations through clear written and oral communication

Requirements

3+ years of experience in product management
Strong written and oral communication skills, with the ability to articulate product value and roadmap to diverse audiences
Proven experience defining and managing a product roadmap, prioritizing a backlog, and clearly communicating requirements to stakeholders
Working knowledge of the end-to-end digital product lifecycle, from discovery and ideation through delivery and measurement, with proficiency in requirements definition and backlog management
Demonstrated experience authoring business requirements, writing user stories, and leading cross-functional execution within an Agile development framework
Applicants must be authorized to work for any employer in the US.
We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time.

Skills

Experience in credit cards, digital banking, or fintech
Outcome-focused mindset with a practical orientation toward managing an innovation lifecycle product roadmap
Strategic thinking skills with the ability to inspire confidence and collaborate effectively with technology and business stakeholders
Passion for digital channels and an interest in the evolving customer experience landscape

Experience Level

Senior

Benefits

Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations.
Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Equal Opportunity

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans