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About the Role

As a Territory Manager II at NCR Atleos, you will manage all district activities to ensure the delivery of on-site support services, control expenses and assets, and promote customer and employee satisfaction. This role is crucial in supporting financial institutions and retailers globally, impacting over 550 million transactions daily.

Responsibilities

• Directly supervise 45+ employees, including a TM1, and respond to customer opportunities, issues, and complaints promptly.
• Provide leadership and supervisory responsibility for mentoring a TM1 and all direct/indirect reports.
• Develop strong relationships with internal customers, advising them on service delivery, maintenance agreements, and SLAs.
• Perform root-cause analysis and implement preventive measures for recurring escalations.
• Solve escalations related to resource issues, including disciplinary and soft-skills challenges.
• Conduct hiring activities and monitor performance improvement issues.
• Provide coaching and counseling to team members.

Requirements

• High school diploma or GED (Bachelor's degree preferred; equivalent experience considered).
• Five to eight years of work experience in hardware and/or software support.
• Previous experience as a group, team, or project leader, or in a supervisory/leadership capacity in technical services or support is preferred.
• Local residence within the assigned service area.
• Valid driver's license.
• Authorization to work in the U.S.
• Ability to pass a comprehensive background check (credit, criminal, driving record, drug screen).
• Ability to lift and carry tools and parts weighing up to 50 lbs.
• Willingness to travel as needed.

Skills

• Management and coaching
• Employee development
• Teamwork promotion
• Open and effective communication
• Cross-organizational collaboration
• Expense and asset control
• Customer and employee satisfaction improvement
• Root-cause analysis
• Performance management
• Record-keeping

Location

• Brooklyn/Queens/Long Island, NY

Work Type

• Full-time

Experience Level

• Five to eight years of work experience

Education Level

• High school diploma or GED
• Bachelor's degree preferred

Salary/Compensations

• $78,400.00 - $135,600.00

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

About the Company

• NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access.
• Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
• NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Equal Opportunity

• NCR Atleos is an equal-opportunity employer.
• It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.