Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This role is responsible for assessing, researching, and analyzing business and technical application requirements to support and resolve systems issues. The Lead Application Administrator will support one to many applications and their associated technical environment, providing functional guidance or managing daily activity of a small team. This role partners across Technology & Operations projects, technical teams, business partners, and external vendors, with opportunities to work with cutting-edge technology teams to pilot and integrate with RBC networks.

Responsibilities

DR planning and participation in DR tests, including setup, maintenance, and cutover.
Implement and support new software versions and systems software across development, QA, Production, and DR environments.
Provide technical assistance with projects.
Incident and Problem Management, including post-incident analysis.
Research and implement new technology based on project and support needs.
Set up and support workflow and job scheduler software.
Set up, administer, and support interfaces and APIs.
Middleware configuration, administration, and support.
Application environmental set up, administration, and support.
SLA management and reporting for applications.
Application support, issue management, and escalation.
Liaise with vendors, T&I, and business users.
Utilize specialist knowledge in specific applications and support environments.
Understand application use and access.
Assist with the Technology Lifecycle Management Program for technology asset management.
Lead small technical teams in assigned tasks.
Perform an advisory role for more junior positions.
Define user access management, provide training on data elements, and manage data audit processes.
Lead a team of data engineers and full stack developers.

Requirements

10+ years of relevant experience with progressively increasing responsibilities in requirements management on large and complex projects/programs.
Strong technical background.
Strong knowledge of Microsoft technologies.
Strong knowledge of Middleware Technology.
Teamwork and time management skills.
Knowledge of ITIL (change/incident/problem management).

Skills

Configuration Management (CM)
Critical Thinking
Customer Service
Database Backup
Decision Making
Detail-Oriented
Information Security
IT Service Management (ITSM)
IT Standards
PowerShell
.Net
C
C++
T-SQL
Networking
DNS
Cybersecurity

Location

180 WELLINGTON ST W:TORONTO
Toronto
Canada

Work Type

Full time
Salaried

Experience Level

10+ years

Benefits

A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Commissions
Stock where applicable

About the Company

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Expand your limits and create a new future together at RBC.
Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Equal Opportunity

We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.