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About the Role

RBC Card Operations and Supplier Services is hiring a Cards Supplier Lead. This role is responsible for the analysis, facilitation, documentation, testing, and support of Credit Cards Supplier Systems and related interfaces. The Lead will also mentor Cards Supplier Analysts on daily tasks for projects and initiatives.

Responsibilities

• Lead complex projects, managing planning, analysis, documentation, and testing phases, and directing Cards Supplier Analysts.
• Triage and resolve escalations/incidents at the first point of contact, or escalate issues, risks, and technology-related problems.
• Support User Acceptance and Post-Implementation Testing in partnership with the Cards Supplier QA team, directing CSAs through all phases.
• Investigate, analyze, and recommend system changes or enhancements to improve efficiency, effectiveness, revenue, or cost savings.
• Document and obtain sign-offs for high-quality requirements, requests, and system change requests for Cards Supplier Systems.
• Facilitate project/initiative walkthroughs with key stakeholders to ensure understanding and obtain sign-off.
• Lead functional testing and components of User Acceptance Testing (UAT) & Post-Implementation Verification (PIV) phases, documenting and reporting on test plans, cases, and execution summaries.

Requirements

• Cards experience
• Excellent analytical mindset & problem solving skills
• Ability to accurately define problems, identify relevant factors, objectively consider alternatives, and anticipate impact of possible solutions
• Aptitude for working with complex technical systems, clarifying requirements, and understanding technical solutions with an end-to-end mindset
• High level of initiative, proactive, motivated, and able to influence change, executing with a sense of urgency
• Strong interpersonal and communication (verbal & written) skills with a high degree of organizational awareness
• Experienced in working with TSYS systems, TS2 operating system and options, TLP and TCS

Skills

• Analytical Thinking
• Communication
• Detail-Oriented
• Taking Initiative
• Teamwork
• Time Management
• MS Excel
• MS Word
• MS Power Point
• MS SharePoint

Location

• Toronto, Canada
• Montreal, Canada

Work Type

• Fully in-office
• Full time

Benefits

• Ability to make a difference and lasting impact
• Work in a safe, secure and positive work environment
• Work with a great and supportive team

About the Company

• At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
• We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
• Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
• RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Equal Opportunity

• RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.