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About the Role
Drive excellence across the data operations function, serving as the bridge between technical capabilities and business needs. Manage the complete lifecycle from data onboarding through production support, ensuring the health and integrity of the operations ecosystem.
Responsibilities
- Own data management strategy, supporting new enhancements and feature requests while maintaining rigorous operational controls
- Lead intake processes for bugs, new features and data initiatives, working collaboratively across teams to evaluate feasibility and impact
- Create and manage incidents, establish operational rules and workflows, and develop comprehensive operational documentation (manuals, SLAs/OLAs, runbooks)
- Conduct regular reviews of operational rules, controls, and procedures to ensure currency and effectiveness
- Partner with clients throughout their data onboarding journey and troubleshoot production issues as they arise
- Drive continuous improvement of operational processes and documentation standards
Requirements
- 5+ years in operations management or product operations roles
- Strong data management and process optimization skills
- Ability to translate business requirements into operational workflows
- Experience maintaining compliance and operational controls
- Excellent project intake and prioritization capabilities
- Strong stakeholder management and communication skills
- Prior RBC experience
- Familiarity with ETL or data platform operations
- Knowledge of SLA and incident management best practices
Skills
- Critical Thinking
- Cyber Security Management
- Decision Making
- Detail-Oriented
- Information Security Management
- Information Technology Security
- Interpersonal Relationship Management
- IT Security Architecture
- Performance Management (PM)
Location
- 16 YORK ST:TORONTO
- Toronto
- Canada
Work Type
- Full time
- Salaried
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
About the Company
- At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
- We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
- Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.