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About the Role

Regal Aviation Mall in Queensbury, NY is seeking passionate and inspiring leaders with operations experience to ignite the magic of cinema for guests and employees, delivering Regal’s vision of Sharing Joy Through Extraordinary Experiences. Regal Cinemas is a leader in innovation with immersive cinema experiences like 4DX, IMAX, ScreenX, RPX, and industry-leading service, comfort, and facility cleanliness.

Responsibilities

Assist the General Manager to lead and coach the team to provide great experiences for guests.
Create an environment where engagement, diversity, and showmanship are paramount.
Set the standard for professionalism and deliver exceptional service, cleanliness, premiere picture and sound, food & beverage.
Operate and supervise a theatre and its employees.
Act as a representative to Regal consistent with the mission statement and policies.
Ensure regular and consistent attendance.
Uphold and administer all theatre policies.
Train, develop, coach, and supervise non-management employees.
Perform all staff positions as required.
Operate all projection and audio-visual equipment, including hardware, software, film handling, and maintenance.
Maintain working knowledge of all systems in Booth and Projection technology, including maintenance, programming, TMS operation, and projection skills.
Ensure required alcohol certification and training are current where applicable.
Monitor risk management, including employee and patron safety, loss prevention, emergency situations, and accident handling/reporting/investigation.
Ensure guest satisfaction.
Count, deposit, and reconcile all receipts, including cash, credit cards, coupons, gift cards, checks, discount tickets, and other payment methods.
Comply with dress code.
Complete or be in the process of completing the management certification program.
Review and understand the ROM.
Interview, hire, schedule, coach, counsel, suspend, and terminate employees, with oversight from the General Manager or senior management, and after conferring with Human Resources.
Administer applicable paperwork and uphold company policies related to Human Resources.
Control costs, including direct operating expenses.
Purchase and order concession and café stock and other supplies.
Manage inventory and auditing processes for supplies.
Supervise theatre maintenance, including performing minor repairs and obtaining qualified personnel for major concerns.
Market and promote feature film engagements.
Schedule movie show times and ensure timely delivery of show times to all channels.
Read and understand training materials covering topics such as sexual harassment and discrimination.
Perform additional duties as assigned by the GM or other senior manager.

Requirements

High School Diploma or equivalent (if not currently a high school student).
At least three months supervisory experience, or 6 months theatre experience with completion of Cast Certification Program, or a combination thereof, or potential leadership/management skills subject to VP approval.
If assigned duties include selling/serving alcohol, must be of legal age and complete required state/local training and certification.
Complete Regal Responsible Beverage Server training on Regal Online University.
Possess good public speaking skills.
Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc.
Listen effectively, respond clearly and directly, and ability to explain information to others.
Perform calculations with speed and accuracy and identify and correct errors.
Identify problems, gather relevant data, and note possible causes.
Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and recommend solutions.
Take action beyond what is necessarily called for and perform tasks with minimal supervision.
Perform under pressure and/or opposition.
Proven experience with PC platforms and knowledge of basic office programs including e-mail, word processing, and spreadsheets.
Operate copiers and other office equipment.
Devise and access different filing systems and maintain attention to detail.
Use tools and equipment with dexterity and perform mechanical tasks as necessary.
Interface effectively with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others.
Establish goals, budget time, and set priorities to achieve objectives.
Directly supervise employees.
Carry out supervisory responsibilities in accordance with Regal's policies and applicable laws.
Train and coach employees.
Plan, assign, and direct work.
Appraise performance.
Reward, address complaints, resolve problems, and discipline employees under the direction of the General Manager or senior manager.
Interview and hire employees as directed by the General Manager.
Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
Regularly required to lift up to 60 lbs.
Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Skills

Operations experience
Leadership
Team coaching
Guest service
Professionalism
Cleanliness standards
Picture and sound quality
Food & beverage service
Theatre policy administration
Employee training and development
Projection and audio-visual equipment operation (hardware and software)
Film handling
Projection system maintenance
Booth and Projection technology knowledge
TMS operation
Alcohol service certification
Risk management
Loss prevention
Emergency situation management
Accident reporting and investigation
Guest satisfaction monitoring
Financial reconciliation
Cash handling
Credit card processing
Coupon and gift card processing
Check processing
Discount ticket processing
Dress code compliance
Management certification program completion
ROM understanding
Human Resources policy administration
Cost control
Expense management
Concession and café stock purchasing and ordering
Supply inventory and auditing
Theatre maintenance supervision
Minor repair skills
Marketing and promotions
Show time scheduling
Public speaking
Oral and written communication
Active listening
Information explanation
Mathematical calculation
Problem identification
Data gathering
Root cause analysis
Information evaluation
Alternative recognition
Evidence-based conclusion
Solution recommendation
Proactive task completion
Supervision
Pressure handling
Opposition handling
PC platform proficiency
Basic office program knowledge (e-mail, word processing, spreadsheets)
Office equipment operation
Filing system management
Attention to detail
Tool and equipment dexterity
Mechanical task performance
Customer interface
Public interface
Co-worker interface
Sensitivity to others
Goal establishment
Time budgeting
Priority setting

Location

Queensbury, NY

Work Type

Full-time

Experience Level

Supervisory experience
Theatre experience

Education Level

High School Diploma or equivalent

Salary/Compensations

$22.00

Benefits

Medical and prescription coverage with company contribution
Life insurance
Disability insurance
Dental insurance
Vision insurance
Supplemental Life insurance options
Accident insurance
Critical Illness insurance
Hospital Indemnity insurance
Vacation time
Sick leave
Free movie passes
Discounted concessions
401(k) retirement plan with company match (eligibility after age 21 and six months of service)

About the Company

Regal Cinemas is a leader in innovation in the cinema industry with immersive cinema experiences like 4DX, IMAX, ScreenX, RPX, and industry-leading service, comfort and facility cleanliness for our guests.