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About the Role

Team members are classified based on individual theatre needs and employee availability as variable hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher.

Responsibilities

• Regular and consistent attendance
• Handling of emergency situations when called upon
• General cleaning duties
• Compliance with company dress code
• Operating POS system, including cash drawer, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes and coupons
• Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and guest questions
• Operating POS system, including cash drawer, credit cards, travelers’ checks, gift cards, and redeemed coupons as well as concession stock inventory
• Operating, preparing and cleaning of all concession related equipment
• Complying with all local, state and federal food safety laws
• Abiding by all federal and state laws with regards to breaks and/or meal periods
• Ensuring required alcohol certification and training are current where applicable
• Selling/serving alcohol if assigned duties include it and you are of legal age
• Reading and understanding training materials covering subjects such as sexual harassment and discrimination
• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to auditoriums
• Inspecting backpacks and packages when applicable
• Managing crowd control and assisting guests in finding seats
• Enforcement of MPAA rating system
• Conducting in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment
• Reporting problems, discrepancies or unusual situations to management
• Performing in-auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
• Monitoring the cleanliness and operation of theatre vending equipment
• Assisting with all opening and closing duties as assigned by management

Requirements

• Completion of cast certification program as a cast member and as box office cashier or progress towards completion required
• Complete any legally required state or local training and obtain the required certificate if assigned duties include selling/serving alcohol
• Complete the Regal Responsible Beverage Server training on Regal Online University if assigned duties include selling/serving alcohol
• Possess good public speaking skills
• Listen effectively
• Respond clearly and directly
• Perform calculations with speed and accuracy
• Identify and correct errors
• Identify problems, gather relevant data and note possible causes of problems
• Evaluate relevant information, recognize alternatives and reach conclusions based on evidence
• Take action beyond what is necessarily called for
• Perform under pressure and/or opposition
• Possess excellent communication skills with customers, co-workers and management
• Establish goals, budget time, and set priorities to achieve desired objectives
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• May occasionally be required to lift up to 60 pounds
• Close vision, distance vision, peripheral vision, depth perception and ability to adjust focus required

Skills

• Public speaking
• Active listening
• Clear and direct communication
• Calculation
• Problem identification
• Data gathering
• Evidence-based conclusion
• Proactive action
• Working under pressure
• Communication with customers, co-workers and management
• Goal setting
• Time management
• Prioritization

Location

• Theatre specific

Work Type

• Variable hour
• Part-time fixed
• Part-time regular
• Full-time hourly

Experience Level

• Entry level

Education Level

• Cast certification program completion

Salary/Compensations

• $17.00 per hour

Benefits

• Free movie passes
• Discounted concessions
• 401(k) retirement plan with company match (eligibility at age 21 with six months of service)

About the Company

• Regal